Presales Solutions Architect

3 weeks ago

Mumbai, India 3i Infotech Ltd. Full time
  • Role Summary
  • We are seeking a dynamic and customer-focused Presales Solution Architect – Digital Infrastructure Management Services (DIMS) who combines technical depth with strong business acumen. The candidate should have 5–6 years of overall IT infrastructure experience, with at least 3+ years in solutioning, delivery, or technical pre-sales.
  • The role requires end-to-end involvement in understanding customer requirements, collaborating with sales teams, architecting tailored solutions, preparing cost models, and presenting/pitching to customers. This role bridges technical solutioning and business positioning, making it ideal for professionals looking to step up from delivery/operations into solution ownership and client engagement.
  • Key Responsibilities
  • Customer Engagement & Requirement Gathering
  • Act as a trusted advisor during customer discussions, workshops, and discovery sessions to capture business and technical requirements.
  • Analyze customer IT landscapes, identify gaps, and propose innovative DIMS solutions aligned to their transformation and optimization goals.
  • Translate business outcomes into technical architectures and service delivery models.
  • Architect solutions across all DIMS towers including:
  • Data Center Operations (L1–L2-L3 monitoring, incident/change/problem management etc.)
  • Enterprise Networks (WAN, SD-WAN, routing/switching, network monitoring)
  • Storage & Backup (SAN/NAS, replication, tape/cloud workflows)
  • Workplace Services (EUS, VDI, patching, imaging, remote support)
  • Service Desk (ticket lifecycle, automation, ITSM tools like Manage Engine, ServiceNow)
  • Own the solution end-to-end from conceptualization to delivery handover, ensuring technical feasibility and compliance with customer requirements.
  • Develop architecture diagrams, workflows, and operating models to clearly articulate the solution approach.
  • Partner with sales teams to position solutions effectively during pursuits, proposals and presentations.
  • Contribute to RFP/RFQ/RFI responses with detailed technical write-ups, solution differentiators and compliance matrices.
  • Participate in customer pitches and executive-level presentations to explain solutions in a business-centric manner.
  • Build detailed effort and cost models based on service scope, resource estimation, and delivery assumptions.
  • Create BoQs, pricing models, and cost-to-serve frameworks in collaboration with finance and delivery teams.
  • Support sales in achieving competitive pricing while maintaining profitability.
  • Work closely with delivery, transition and OEM partners to validate service feasibility and effort drivers.
  • Contribute to solution repositories, reusable assets, and knowledge base for faster turnaround on future pursuits.
  • Provide inputs to enhance offerings, service catalogs and go-to-market (GTM) strategies.
  • Strong exposure to ITIL-based Service Management , SLA/KPI frameworks and incident/problem/change workflows.
  • Hands-on understanding of:
  • Service Desk operations (ticketing tools, escalation workflows)
  • End-User Computing (device lifecycle, remote support, endpoint management tools)
  • Networking (L1–L2-L3 troubleshooting, WAN, SD-WAN fundamentals)
  • Storage/Backup (tools, policies, retention models)
  • Data Center Monitoring & Operations (tools, automation, L1-L3 incident handling)
  • Proven ability to design Visio diagrams, Excel-based estimation models and structured Word proposals.
  • Strong stakeholder management skills with the ability to influence both technical and business audiences.
  • Team-oriented, adaptable and capable of growing into a lead Solution Architect role.
  • ITIL Foundation – for service management grounding
  • CCNA – for networking fundamentals
  • MCSA or equivalent – for infrastructure dept.
  • OEM certifications/exposure (e.g., NetApp, Dell EMC, HPE, Commvault, Veritas) – advantageous

  • Presales Architect

    1 week ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales Architect Experience: 10+ YearsLocation: Mumbai (Andheri , Mahakali Caves Road)Employment Type: Full-TimeCompany: SIDGSAbout SIDGSSIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and...

  • Presales architect

    3 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales Architect Experience: 10+ Years Location: Mumbai (Andheri , Mahakali Caves Road) Employment Type: Full-Time Company: SIDGS About SIDGS SIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and...

  • Presales Architect

    3 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales Architect Experience: 10+ Years Location: Mumbai (Andheri , Mahakali Caves Road) Employment Type: Full-Time Company: SIDGS About SIDGS SIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and Enterprise...

  • Presales Architect

    3 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales ArchitectExperience: 10+ YearsLocation: Mumbai (Andheri , Mahakali Caves Road)Employment Type: Full-TimeCompany: SIDGSAbout SIDGSSIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and Enterprise...

  • Presales Architect

    3 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales ArchitectExperience: 10+ YearsLocation: Mumbai (Andheri , Mahakali Caves Road)Employment Type: Full-TimeCompany: SIDGSAbout SIDGSSIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and Enterprise...

  • Presales Architect

    2 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales ArchitectExperience: 10+ YearsLocation: Mumbai (Andheri , Mahakali Caves Road)Employment Type: Full-TimeCompany: SIDGSAbout SIDGSSIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and Enterprise...

  • Presales Architect

    4 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales ArchitectExperience: 10+ YearsLocation: Mumbai (Andheri , Mahakali Caves Road)Employment Type: Full-TimeCompany: SIDGSAbout SIDGSSIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and Enterprise...

  • Presales Architect

    3 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales Architect Experience: 10+ Years Location: Mumbai (Andheri , Mahakali Caves Road) Employment Type: Full-Time Company: SIDGS About SIDGS SIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and...

  • Presales Architect

    3 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales ArchitectExperience: 10+ YearsLocation: Mumbai (Andheri , Mahakali Caves Road)Employment Type: Full-TimeCompany: SIDGSAbout SIDGSSIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and Enterprise...

  • Presales Architect

    3 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Title: Presales ArchitectExperience: 10+ YearsLocation: Mumbai (Andheri , Mahakali Caves Road)Employment Type: Full-TimeCompany: SIDGSAbout SIDGSSIDGS is a premier digital transformation services provider with expertise in cutting-edge technologies including Cloud (GCP, AWS, Azure), API Management (Apigee), Data & AI, Automation, and Enterprise...