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Call Coordinator Nashik

3 months ago

Nashik, India Minitek Systems India Pvt. Ltd. Full time
Job DescriptionServing as the first point of contact for customers seeking technical assistance over the phone or emailEnsure the daily attendance of all location engineer and onsite Engineers availability during service windowMonitor and respond quickly to incoming requests related to IT issues from Factory usersLog all requests in to Help Desk application and assign call to relevant engineer for further actionMonitor and maintain record events and problems and their resolution logs properly in helpdesk applicationfollow up with engineer and users to ensure complete resolution of issuesIdentify and escalate situations requiring urgent attentionPrepare daily, weekly, monthly reports and send it to the reporting managersKeep inventory of all equipment, software, and license and provide data when requiredAge below

28 yearsSalary

- 12- 15kGender

male onlyExperience

-1-3 yearsJob location

- Nashik