Service Now Administrator

3 weeks ago

BangaloreAnywhere in IndiaMultiple Locations Quantified HR Pvt Ltd Full time

Shift : UK shift

Notice period : Immediate to 15 days max

JOB DESCRIPTION :

Job Title : Service Manager - ServiceNow System Administrator

Professional Expertise :

Qualifications :

- ServiceNow Advanced Systems Administrator and/or Certified Application Developer and, ideally, Implementation Specialist

- ITIL Foundation, with some ITIL lifecycle stream certificates, ideally

Written and Verbal Communications :

- Highly developed written communication skills and capable of producing global and sensitive communications to a varied audience at all levels in both Practice Areas and Business Services.

- Excellent verbal and interpersonal communications skills - some form of customer-facing interaction or consulting experience is a plus.

Core Competencies :

Analytical Thought & Problem Solving :

- Makes decisions that solve the immediate problem and prevent it from occurring again

- Prepares for potential problems and contingencies in case things go wrong

- Takes prompt action to resolve problems quickly

- Makes pragmatic and practical decisions about how centrally driven initiatives should be implemented locally.

- Uses all relevant sources of information, including the team and other colleagues, to generate solutions

Communicating and Influencing :

- Uses a range of different influencing techniques

- Takes account of different needs and concerns in order to effectively persuade others

- Communicates effectively with the team through structured meetings and reviews

- Resolves conflict and delivers feedback in an assertive and transparent way

Commitment and Self-Motivation :

- Monitors and reviews the quality of service that is provided in order to ensure that it meets/exceeds client expectations.

- Resolves any problems with clients confidentially and professionally

- Remains positive even if progress is slow and solutions are diluted

- Demonstrates a drive towards continual personal growth and development

Leading & Developing Others :

- Shapes team around clients' priorities

- Tackles the root cause of performance issues rather than just the symptoms

- Invites and encourages ideas about how the team can share knowledge and develop effectively

- Provides public praise and recognition to those who have made successful contributions

Organising and Managing Resources :

- Manages multiple work streams/projects/roles and team members simultaneously

- Ensures own and others' time is spent on activities that add the most value

- Reviews plans regularly, adapting to current or future setbacks and obstacles

- Recognises and plans for bottle necks and resource challenges in project plans

Working Relationships :

- Is a valued member of networks outside their immediate team

- Demonstrates credibility and influence with senior clients or stakeholders

- Initiates new client relationships

- Takes responsibility for growing the reputation of the team

Organisational/Strategic Thinking :

- Demonstrates an understanding of what different departments do and how they work together

- Demonstrates an understanding of the firm's priorities - the factors which impact business performance - and the consequences of this for implementation.

- Recognises unspoken constraints within the firm - what is and is not possible in certain situation

- Demonstrates a good understanding of clients' operational and environmental pressures, priorities and objectives.

(ref:hirist.tech)

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