Production Support and Maintenance

4 weeks ago


bangalore, India Voya India Full time
About Voya India:
Voya India is a wholly owned subsidiary of U.S. financial services company Voya Financial who is a leading health, wealth, and investment company. We deliver innovative solutions to Voya Retirement, Employee Benefits, and Investment Management businesses.
Position Summary
The purpose of Production Support and maintenance - Manager is to provide technical leadership and guidance for a successful production support and maintenance for a team of 10-20. The position requires flexibility to work in shift-based model.
Job Responsibilities
team in Support and Maintenance (like bug-fixes, minor enhancements) activities.
technical guidance to team in Triaging, Troubleshooting and Analysis of production issues.
team adherence to Application standards, code reviews and technical documentation for any maintenance activity.
and monitor tasks, activities, controls, deliverables, and reports of team.
for and champion opportunities to reduce costs and improve efficiency while delivering on all commitments.
smooth transition of knowledge transfer session.
Incident Management (Incident resolution, stakeholder communication, analysis, and action items).
the team to defined SLAs.
shift roster within the team.
with metrics to analyze team's productivity.
root cause analysis & corrective measures on issues identified.
be able to create and maintain escalation matrix.
the technical documentation is in place and up-to-date.
technical direction and mentoring to developers in application support and maintenance activities (10-20 people)
under pressure with the ability to manage tight deadlines while maintaining quality and managing risk to an acceptable level
presentation and communication style that builds and maintains strong relationships with stakeholders and influences outcomes and decisions
performance review and provide feedback to the team
Requirements and Qualifications
years of progressive experience in production support (L2 or L3 support) and maintenance.
years of experience working as a Manager in production support and maintenance.
knowledge of SQL Server and SSIS.
working in any job scheduler (preferably Tidal).
in using Object Oriented Programming (OOP) technologies.
knowledge of .Net
knowledge is nice-to-have.
understanding of Agile way of working.
have meeting facilitation skills including setting agendas, task management, time management, taking minutes, managing documentation, and action item management both formal and informal settings
be able to multi-task, problem solve, learn quickly, and adapt to changing priorities.
verbal & written communication skills with strong interpersonal & influencing skills.
interacting with and influencing senior members of management.
and stay up to date with current industry trends and relate aspects to our business and influence business leaders accordingly.
in MS Project, Outlook, Word, Excel, SharePoint, Visio, and PowerPoint
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