Service Planning

4 weeks ago

Gurugram, India Nissan Motor Corporation Full time

Position: Service Planning & Marketing

Experience: 5 - 8 Years

Location : Gurgaon

Education : BE – Automobile / Mechanical


Major Activities:


Data Mining & Modelling

  • Tracking of commodity dispersion of mechanical ROs getting closed in system
  • Region wise/dealer wise commodity sale understanding and management alerts generation
  • Data mining and analysis basis management direction
  • Basis past data, data models to be prepared to ensure data based actions area taken
  • Data based customer campaigns to be designed with marketing team to ensure maximum impact


Part pricing basis market study and data projection & Dashboards

  • Part pricing to be done basis data modelling and ensuring data based approach to predict future GP gain due to part pricing.
  • Preparation of Dashboards for Management


Increasing penetration of Pre-paid maintenance plan, Extended warranty & RSA packages for increasing customer retention in channel

  • Improving Dealer Dispersion by conducting reviews with field team
  • Bottom dealer improvement
  • Launching plans basis market & competition study
  • Enhancing dealer satisfaction


Designing and implementing schemes to increase PMP EW penetration

  • Designing schemes basis market trend to ensure better penetration
  • Alignment with finance for roll out of scheme
  • E-decision submission and approval
  • Market communication
  • Payment to manpower basis scheme at the end of scheme period
  • Scheme Payout on time to dealer manpower
  • Scheme outcome analysis and future actions


PMP kitty monitoring and pricing strategy

  • Ensuring Kitty is maintained at 70%
  • In case of spend more than 70%, product pricing working to be done (PMP only)
  • Monthly review with vendor on performance and operational parameters
  • Monitoring and working with


Ensuring Claim TAT under control

  • Review and monitor service level TAT from supplier
  • Take customer centric decision to ensure service levels


Dealer training and control

  • Ensuring 100% dealer sales manpower training on product
  • Ensuring dealer claim team is trained and is submitting claims on time.

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