Transaction Processing Associate

4 weeks ago


mumbai, India Quess Full time
About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.” About Company Roles and Responsibility

Job Title: Transaction Processing Associate

Experience:Fresher

NoticePeriod: Immediate to 15 days

Location: Mumbai

JD:

 Responsibilities:

·Read, understand and analyze clientprocess as per the business rules.

·Execute the process accurately and timelyas hands on processor.

·Escalate issues and seek advice whenfaced with complex issues/problems.

·Participate in client conferencecalls and prepare minutes of meeting.

·Ensure LWIs are followed and updatedregularly and train the team members on process updates.

·Perform Root Cause Analysis onissues faces and suggest appropriate corrective action for current remediationand future control.

·Must be able to propose processimprovement ideas which can reduce time, improved accuracy or enhance controls

·Must have clear understanding of theexisting matrices in the process, how they are measured and improvise themeasurement system to make it more effective and transparent.

·Update process metrics on dailybasis and maintain MIS.

·Always demonstrate the highest levelof customer service.

·Pay close attention to detail andfollow through to resolve any outstanding issues.

·Goes beyond immediate requests andactivities to ensure both own and related tasks are completed.



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