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Process Trainer

3 months ago

uttar pradesh, India HCLTech Full time
OVERVIEW:
HCL BSERV is looking for the above position for its client, a large US based Company. The client is an American multinational telecommunications conglomerate.
EDUCATION/EXPERIENCE
The minimum experience requirements are:
3-6 Years’ experience in Process Trainer, preferably in contact centers with at least 200 employees
Bachelor’s degree preferred with 6 months to 3 plus years’ relevant work experience.
Currently working Experience with Process Trainer Role.
Designation:
Senior Analyst
Major Responsibilities New Hire Training
• Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
• Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff.
• Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff.
• Provide floor support and communication coaching to all employees including leadership and support.
• Develop communication assessment tools in line with project’s goals and metrics.
• Proactively develop activities or modules to supplement existing programs or initiatives.
• Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting. Training Design and Development
• Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
• Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and overall training effectiveness gaps.
• Work with the operations, training, and quality teams to identify performance gaps related to communication skills.
• Analyze performance gaps and provide recommendations to meet target metrics.
Job Description Process Trainer
• Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
• Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
• Participate in business meetings and general inputs in day-to-day improvements.
Contact Person- Priyanka Shastri
( )