Senior Academic Counsellor

JOB SCOPE

A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrad's programs and offerings. As an Admission Profiler you will serve as the vital link between upGrad's potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling (VC) sessions with our Admission Counsellors.

RESPONSIBILITIES & DUTIES

• Engage with assigned leads and promptly initiate contact through the auto dialer system.

• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.

• Build rapport, credibility and establish trust with leads through effective communication and active listening.

• Schedule Video Counselling (VC) sessions with Admission Counsellors for qualified leads.

• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.

• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

BASIC ELIGIBILITY CRITERIA

• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.

• Min Graduation is required.

• Previous experience working a 6-day work week.

• Currently working in the capacity of an individual contributor.

• Proven track record of meeting targets in the existing company.

SKILLS

• Excellent verbal communication skills with an emphasis on fluency in the English language.

• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.

• Ability to persuade learners towards attending the Video Counselling (VC) session to ultimately influence their enrollment decisions.

• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

KEY PERFORMANCE INDICATORS

• Minimum 300 minutes of talk time over calls per day.

• Schedule/book 5 Video Counselling (VC) sessions per day.

• Connect with a minimum of 80% of your leads each day.

• Consistently meet and exceed weekly revenue targets.

*Note: The above KPIs are indicative and will vary based on the business vertical.

WHY JOIN UPGRAD?

Here are just a few reasons why you should consider joining our team:

• Global Reach, Local Impact: At upGrad, you'll be part of a dynamic, diverse team that makes a difference on a global scale while creating opportunities for local communities. With 25 offices worldwide and a team of over 5100 professionals, upGrad has successfully enrolled over 10 million learners across 70+ countries.

• Award-Winning Excellence: With accolades such as being named the No.1 startup in India for three consecutive years by LinkedIn's Top Startups list (2018, 2019, and 2020), upGrad's commitment to innovation and impact is unparalleled. Additionally, upGrad has earned prestigious titles such as the ET Best Education Brand 2020 and inclusion in the esteemed GSV Global EdTech 50 List 2020, further solidifying our position as a leader in the education technology sector.

• Endless Opportunities: Join upGrad and unlock a world of opportunities for growth, learning, and personal development. With a team of over 5100 professionals and a global network of partners, upGrad provides you with the support, resources, and opportunities you need to succeed and thrive.