ServiceNow Field Service Management
1 week ago
Job Type: Remote
Years of Experience: 5+ Years
Requirements:
- 5+ years of experience with ServiceNow, including FSM
- Strong understanding of field service management processes
- Experience with workflow design, business rules, and script development
- Excellent analytical, problem-solving, and communication skills
- Ability to work in a fast-paced environment and meet deadlines
- ServiceNow certification (preferred)
Key Responsibilities:
- Implement and configure ServiceNow FSM module
- Design and develop workflows, business rules, and scripts to automate field service processes
- Manage and maintain field service schedules, dispatch, and routing
- Integrate FSM with other ServiceNow modules (e.g., Incident, Problem, Change)
- Develop and maintain technical documentation and process guides
- Collaborate with stakeholders to gather requirements and define solutions
- Provide training and support to field service technicians and dispatchers
- Troubleshoot and resolve issues related to FSM
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