Senior Solutions Architect

Job Title: Senior Solutions Architect – CRM/ERP (Dynamics 365 CE) Role Overview Provide technical and business consultative leadership across pre-sales and post-sales cycles for large-scale CRM/ERP implementations , with specialization in Microsoft Dynamics 365 CE and integrated enterprise ecosystems. This role drives solution architecture, design optimization, scalability, and technical audits to ensure robust, high-quality enterprise systems. Key Responsibilities Solution Architecture & Delivery Define solution architecture across Dynamics 365 CE modules (Sales, Service, Marketing, Field Service, Customer Insights). Lead fit-gap analysis, design workshops, and PoCs with stakeholders to align business needs with technical solutions. Architect CE platform solutions including entity models, workflows, integrations, and security models . Govern solution quality through design reviews, documentation, and compliance with Microsoft and enterprise standards. Design and oversee integrations with external systems using Azure services, middleware, and APIs . Drive adoption of Power Platform (Power Apps, Power Automate, Power BI) for extended CRM capabilities. Consulting & Pre-Sales Lead pre-sales solutioning, RFP responses, demos, and technical due diligence to build winning value propositions. Advise senior business and IT leaders on ERP/CRM strategy, IT architecture, and scalability improvements . Create whitepapers, reusable assets, and industry-focused solution frameworks . Innovation & Capability Building Stay current with Microsoft releases, licensing, and AI-driven CRM tools (Virtual Agents, Dynamics 365 Portals, Copilot). Conceptualize and implement proof-of-concepts, accelerators, and reusable components for practice growth. Mentor and guide a team of architects and technical consultants ; conduct knowledge sessions, webinars, and capability development. Governance & Quality Conduct architecture and design reviews , ensuring adherence to best practices, performance, and security. Define and monitor non-functional requirements (NFRs) across performance, scalability, and availability. Ensure compliance with regulatory, security, and architectural principles in multi-vendor environments. Measures of Success (KPIs) Number of RFPs/estimations delivered and conversion rate. Customer satisfaction and zero-issue delivery on technical quality. Contribution to IP development (accelerators, whitepapers, reusable components). Number of knowledge sessions/webinars conducted within practice. Breadth of technology certifications and trainings completed. Required Skills & Experience 10+ years in CRM/ERP or enterprise applications. 4+ years hands-on experience with Microsoft Dynamics 365 CE . Strong expertise in solution design, system integrations, and enterprise architecture . Deep understanding of Power Platform (Dataverse, Power Apps, Automate, BI) . Experience with Azure services for authentication (AD/ADFS/OAuth), data, and middleware integration. Hands-on experience with custom plugins, workflows, Dynamics 365 Portals, Virtual Agents, and AI-driven tools . Strong consulting and stakeholder management skills to engage senior executives. Familiarity with Agile delivery models and architecture governance frameworks. Preferred Certifications Microsoft Certified: Dynamics 365 Solutions Architect Expert Microsoft Certified: Power Platform Solution Architect Expert Microsoft Azure certifications (Integration/Architect track) Key Skills Dynamics 365 CE Architecture & Solutioning CRM/ERP Technical Consulting Azure Services & Middleware Integration Power Platform (Apps, Automate, BI) Solution Design & Scalability Pre-Sales & RFP Solutioning Enterprise Application Integration Architecture Governance & Audits