Senior Process Analyst

6 days ago


Mumbai, India Gallagher Service Center (GSC) Full time

Walk-in Interview for Sr. Analyst for Healthcare

Interested candidates kindly pre-registered on the below link:

Date - 13th September 25
Timing - 10:00am - 2:00pm
Venue - 9th floor, C, Embassy 247 park, Lal Bahadur Shastri Rd, Vikhroli West, Mumbai, Maharashtra

Senior Analyst (3.5+ years of exp)

Role & responsibilities: -

  1. Act as the primary point of contact for the branch (US onshore), providing comprehensive support.
  2. Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
  3. Ensure end-to-end support of the policy lifecycle services.
  4. Assume the role of Client Associate (~35 accounts) at the branch.
  5. Conduct end-to-end renewal activities as a US Health Insurance domain expert.
  6. Coordinate with internal operations teams to complete renewal activities on time.
  7. Handle queries effectively to minimize rework at the service center.
  8. Identify risks and issues and navigate them to successful resolution.
  9. Maintain strong time management and organizational skills.
  10. Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
  11. Understand and complete renewal activities documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

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