Technical Support Engineer
3 weeks ago
Job Description :
We are seeking an experienced and highly skilled Technical Support Engineer to join our team.
The ideal candidate will possess exceptional technical troubleshooting capabilities, outstanding communication skills, and a strong dedication to delivering excellent customer service.
This role involves supporting enterprise-level clients and requires flexibility to work across multiple time zones (AMS, APJ, EMEA hours) as needed.
Key Responsibilities :
- Provide technical support for enterprise software solutions, ensuring prompt and effective resolution of customer issues.
- Diagnose and troubleshoot complex technical issues related to Windows Server, Windows Client, networking, Active Directory, and printers.
- Utilize network diagnostic tools, such as Windows Event Viewer, to identify and resolve problems efficiently.
- Collaborate with IT professionals to address their technical concerns, ensuring high levels of satisfaction.
- Maintain detailed documentation of troubleshooting processes and resolutions.
Qualifications :
- Proficiency in LAN and WAN troubleshooting.
- Bachelor's degree in Computer Science or equivalent degree/qualification.
- 5+ years of experience in Technical Support, directly supporting IT professionals.
- Strong expertise in Windows Server and Client troubleshooting.
- Proficiency in networking and network troubleshooting.
- Skills in LAN, WAN, Active Directory, and printer troubleshooting.
- Experience with network diagnostic tools and Windows Event Viewer.
- Familiarity with Active Directory and printer troubleshooting.
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Ability to work across multiple time zones as required.
Preferred Qualifications :
- Experience in enterprise business-to-business (B2B) technical support.
- Exposure to Software as a Service (SaaS) support environments.
- Join our team to make a significant impact by supporting cutting-edge enterprise solutions and delivering exceptional service to our global clients
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India Tungsten Automation Full timeJob DescriptionJob PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India Kofax Full timeJob Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India Kofax Full timeJob Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
Technical Support Engineer
1 week ago
Hyderabad, Telangana, India ServiceNow Full timeTechnical Support Engineer - Service Management In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...
-
Technical Support Engineer
6 days ago
Hyderabad, Telangana, India Amazon Full timeCompany OverviewAt Amazon, our goal is to be Earth's most customer-centric company. We are constantly pushing the boundaries of innovation and technology to provide the best possible experience for our customers. The Selling Partner Experience team plays a crucial role in achieving this goal by ensuring that our selling partners have a seamless and efficient...
-
Technical Support Engineer
9 hours ago
Hyderabad, Telangana, India Vitel Global Communications Full timeRole: Technical Support Engineer. Experience: 1 to 3 years. Shift: 7:30 pm to 4:30 am IST. Working Days: 5 days per week. Location: Begumpet, Hyderabad. Mode: WFO.Job Summary:Vitelglobal Communications is seeking a dedicated and experienced Technical Support Engineer to join our team in Noida. In this role, you will be responsible for providing technical...
-
Technical Support Engineer
7 days ago
Hyderabad, Telangana, India Tek Ninjas Full timeTechnical Support Engineer - Automation Duties : In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...
-
Technical Support Engineer
1 week ago
Hyderabad, Telangana, India ServiceNow Full timeIn this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building...
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeIn this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building...
-
Technical Support Engineer, IT
15 hours ago
Hyderabad, Telangana, India Talent500 Full timeCompany OverviewTalent500 strives to deliver industry-leading technology solutions that create a world-class customer experience. Our team members drive technical innovation and engineer unrivalled digital products.Job ResponsibilitiesMaintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues,...
-
Technical Support Engineering
2 weeks ago
Hyderabad, Telangana, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Technical Support Engineer
1 week ago
Hyderabad, Telangana, India ServiceNow Full timeCompany DescriptionAt ServiceNow our technology makes the world work for everyone and our people make it possible We move fast because the world can t wait and we innovate in ways no one else can for our customers and communities By joining ServiceNow you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India Splunk Inc Full timeSplunk is the world's first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.Splunk is seeking a Technical Support Engineer to join our global technical support organization offering 24/7 support for our customers around the...
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer...
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer...
-
Technical Support Engineer
2 days ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer...
-
Technical Support Engineer
7 days ago
Hyderabad, Telangana, India Whitefield Careers Full timeResponsibilities :Provide technical support for the Zeta DSP, programmatic campaign performance, and third-party programmatic platforms.Review and triage support cases, escalating to Product / Engineering when needed.Keep clients informed of status until resolution using non-technical, customer-friendly language.Utilize tools such as Google Chrome Developer...
-
Technical Support Engineer
7 days ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWhat you get to do in this role: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.In this role, the...
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeCompany DescriptionAt ServiceNow our technology makes the world work for everyone and our people make it possible We move fast because the world can t wait and we innovate in ways no one else can for our customers and communities By joining ServiceNow you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India Splunk Inc Full timeSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...