Technical Support Engineer
7 days ago
Responsibilities :
- Provide technical support for the Zeta DSP, programmatic campaign performance, and third-party programmatic platforms.
- Review and triage support cases, escalating to Product / Engineering when needed.
- Keep clients informed of status until resolution using non-technical, customer-friendly language.
- Utilize tools such as Google Chrome Developer Tools and Postman during the investigation of support cases.
- Author and execute SQL queries, often involving joins across multiple tables, to pull data for in-depth support case troubleshooting.
- Manage collaboration and build processes between cross-functional teams to ensure efficient issue resolution and notification.
- Draft and maintain product and troubleshooting documentation.
- Participate in team-owned programs such as Platform Administration, Vendor Certification, Third-Party Ad Tag Handling, and are analytically driven.
- You are a problem solver.
- You are a collaborator.
- You pinpoint efficiency gaps and build creative solutions.
- You are nerdy but loveable.
- Possess a genuine enthusiasm and curiosity for technology, operations, and the programmatic landscape.
- 2+ years in a support role.
- Bachelor's Degree in Computer Science, Mathematics, Statistics, or related field OR equivalent experience.
- Deep understanding of the Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction.
- Experience using DSPs including (but not limited to): Google Campaign Manager 360 The Trade Desk, and Xandr Invest. Zeta DSP is a plus.
- Experience using tag management platforms including (but not limited to): Google Tag Manager, Tealium, and Adobe Launch.
- Some experience with HTML, JavaScript, and CSS.
- Intermediate SQL acumen (MySQL, Vertica, HIVE).
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