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Product Delivery Associate

4 months ago

mumbai, India JPMorgan Chase & Co. Full time

Summary :

As a Product Delivery Associate within the Forecast Support Team, you will be a key player in delivering solutions to support core Workforce Planning functions. You will be expected to quickly assess and comprehend complex, data-intensive problems and develop effective solutions. Your role will involve building repositories, tools, and reports, performing advanced root cause analysis, and participating in projects. You will also be responsible for supporting process improvements and maintaining our team SharePoint. This role provides an opportunity to apply your analytical skills, critical thinking, and problem-solving abilities in a fast-paced, high-volume environment.

Job Responsibilities:

Build repositories, tools, and reports using available tools such as MS Access, MS Excel, and Alteryx Perform advanced root cause analysis to identify areas of opportunity and make strategic recommendations Participate in projects and provide subject matter expertise Support process improvements and best practice identification Maintain team SharePoint

Required Qualifications, Capabilities, and Skills:

Proficient in developing, maintaining and using Analytical/Data Mining systems (Alteryx, SQL ,Excel, Access, Strong experience in business analysis, reporting and data review, and root cause analysis and resolution Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices Strength in quantitative analysis, critical thinking, problem solving, and innovation Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task Ability to work in a consistently changing, fast-paced, high-volume, high-stress environment with the ability to work independently and in a group Experience with collaboration, communication, and presentation

Preferred Qualifications, Capabilities, and Skills:

Experience using database technologies (Access, SQL, Alteryx, and Workforce Planning platforms and practices 3+ years’ experience working in large call center, multi-site, or similar environments 3+ years’ experience processing, forecasting, staffing, scheduling, and/or project management College degree or similar work experience preferred