Operations Management Trainee

4 weeks ago

Bengaluru, India Talview Full time

Job Title: Operations Management Trainee

Location: HSR Layout, Bangalore

Type: Internship (Full-time, Management Trainee)

Duration: 3–4 months

Stipend: 15000/PM

Work Mode: On-site

Shift: Willingness to work in a 24/7 environment, including weekends/night shifts (with appropriate breaks)

About Talview

Talview is redefining how organizations conduct interviews and assessments with its GenAI-powered technology. Leveraging cutting-edge facial and voice recognition tools, we offer secure, seamless, and efficient solutions for remote hiring and exam proctoring. With over 10 million assessments conducted across 120 countries and trusted by over 220,000 experts, Talview is the world's #1 rated proctoring software provider.

About the Internship

We are seeking proactive and motivated Management Trainees to join our Proctoring Operations Team. This internship provides a unique opportunity to gain hands-on experience in managing operations, ensuring high-quality customer service, supporting daily team activities, and understanding the intricacies of a global, tech-enabled proctoring platform.

As an Operations Management Trainee, you'll shadow team leaders, help support key workflows, and gain exposure to team management, service metrics, and process improvement in a real-world business environment.

Key Responsibilities

Team Support & Coordination:

  • Assist Team Leads in overseeing proctoring operations for multiple customers
  • Help with shift planning, task delegation, and real-time team coordination
  • Support day-to-day monitoring of proctor activities and performance

Customer Support:

  • Assist in tracking and resolving escalations in collaboration with the Engineering and Product teams
  • Learn how to monitor key customer service metrics like CSAT and response time
  • Help identify root causes of issues and suggest improvements

Operational Management:

  • Help maintain and update operational checklists and internal tools
  • Participate in SOP creation and documentation for internal and external use
  • Stay up to date with product features and platform enhancements

Training & Development:

  • Support in organizing training sessions and workshops for new proctors
  • Help document performance feedback and training progress
  • Learn basics of team performance management and coaching principles

Reporting & Analysis:

  • Assist in compiling team performance data and daily reports
  • Analyze trends in support metrics and operational data
  • Contribute to weekly or monthly stakeholder reports

Who Can Apply?

  • Final-year students or recent graduates in Business, Engineering, Analytics, or related fields
  • Basic to intermediate Excel skills (training will be provided)
  • Interest in data analysis, reporting, and operational processes
  • Strong attention to detail and eagerness to learn
  • Good communication skills – verbal and written
  • Ability to work in a collaborative, fast-paced environment
  • Willingness to work in rotational shifts, including nights/weekends if needed

Selection Process

  • Step 1: Online assessment (Excel skills, attention to detail, reporting aptitude)
  • Step 2: Interview with the Operations Team for shortlisted candidates

Why Join Talview?

At Talview, you will work in a dynamic, supportive environment that values curiosity, ownership, and innovation. As a Management Trainee, you'll:

  • Learn from seasoned professionals
  • Work on real-time operational projects
  • Gain hands-on experience with tools and metrics used in global operations
  • Receive feedback and guidance to accelerate your learning
  • Be part of a company making a global impact in the HR Tech space

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