Customer Support Specialist
4 weeks ago
Position Summary:We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and chat channels. The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting continuous service improvement initiatives.Key Responsibilities :- Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.- Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.- Conduct quality audits of agent interactions and ensure compliance with QA standards.- Support new process rollouts by creating training materials, triage documents, and FAQs.- Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.- Collaborate with internal teams to address issues from detractor and low-rated cases.- Maintain and update training documents and process articles regularly.- Assist in preparing monthly performance summaries for business reviews.- Participate in regular calibration sessions with internal QA teams.Requirements:- Minimum education: Graduate degree in any discipline.- 1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.- Proficiency in German (minimum B2 level) and strong English communication skills.- Solid understanding of customer experience metrics like NPS, CSAT, AHT.- Experience in preparing training materials and quality guidelines.- Analytical mindset with the ability to derive insights from customer feedback and performance data.- Strong interpersonal skills with the ability to multitask and prioritize effectively.- Willingness to work in shift: 12 PM – 9 PM (Mumbai office).
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Customer Support Specialist
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Customer Support Specialist
4 weeks ago
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Customer Support Specialist
4 weeks ago
Bengaluru, India HappyLocate Full timeCompany DescriptionHappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...
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Customer Support Specialist
4 weeks ago
Bengaluru, India HappyLocate Full timeCompany DescriptionHappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...
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Customer Support Specialist
4 weeks ago
Bengaluru, India HappyLocate Full timeCompany Description HappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...
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Customer Support Specialist
4 weeks ago
Bengaluru, India HappyLocate Full timeCompany DescriptionHappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...
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Customer Support Specialist
3 weeks ago
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Customer Support Specialist
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Bengaluru, India HappyLocate Full timeCompany Description HappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...
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