Admission Counsellor-Working Professional
2 weeks ago
JOB SCOPE
The ideal candidate for this role is a proven sales performer adept in direct-to- consumer consultative sales who excels at working with high ticket size products.
The F2F Admission Counsellor will conduct in-person consultations with walk-in or pre-scheduled learners. The role involves providing tailored career guidance, showcasing course offerings, and converting leads to enrollments through a high-touch, consultative sales approach.
RESPONSIBILITIES & DUTIES
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Understand learners' career aspirations and recommend suitable upGrad programs.
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Conduct in-person career counselling sessions, building rapport and trust with prospects.
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Tailor counseling discussions based on the learner's education background, professional experience, and future career aspirations, providing program recommendations that are customized, and data driven.
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Close enrolments and achieve revenue targets through effective follow-ups and counselling.
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Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.
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Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.
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Candidates with a track record of handling high RPU or affluent customer segments are preferred.
BASIC ELIGIBILITY CRITERIA
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Minimum of 1 to 3 years of B2C sales experience,
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Prior experience in field sales (Preferred).
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*Minimum graduation or above, with qualifications from relevant backgrounds preferred:
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For Data/Tech/AI programs: Engineering, Computer Science, BCA.
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For Management programs: BBA, Management, BSc, BCom & any other graduation program.
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Currently working in the capacity of an individual contributor.
*Note: Graduation is a requirement for the role, but exceptions may be made for candidates unable to complete their degree due to specific circumstances, provided they meet all other required criteria.
SKILLS
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Excellent written and verbal communication skills, including strong interpersonal and presentation abilities.
2
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Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
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Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.
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Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.
KEY PERFORMANCE INDICATORS
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Number of walk-ins handled and conversion rate.
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Daily face to face counselling sessions (average 3–5 sessions/day).
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Achievement of weekly revenue and enrolment targets.
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Timeliness and accuracy of CRM updates and feedback logs.
- Seniority Level
- Associate
- Industry
- Education
- Employment Type
- Full-time
- Job Functions
- Sales
- Skills
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