ServiceNow Technical Consultant

1 month ago


Delhi, India QAAgility Technologies Full time
Job Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)

Job Type:- Remote

Years of Experience: 5+ Years

Job Description:

As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires strong technical proficiency in ServiceNow’s CSM module, with additional knowledge in ITSM, Service Portal, and related ServiceNow functionalities.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.- 5+ years of hands-on experience as a ServiceNow Developer or Technical Consultant, primarily focusing on CSM.- Strong problem-solving skills with the ability to identify issues and develop effective solutions.- Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.

Key Responsibilities:

- CSM Functional Expertise: Comprehensive functional knowledge of the ServiceNow CSM module, including hands-on experience with customer workflows, case management, and customer portals.

- ServiceNow Development: Skilled in core ServiceNow development, including:

-- JavaScript, UI Policies, UI Actions

-- Workflows, Client Scripts, Business Rules

-- Script Includes, ACL (Access Control List) management

- Implementation & Integration: Execute and manage ServiceNow integrations with various monitoring tools, using SOAP and RESTful APIs

- CSM, ITSM, and Service Portal Experience: Provide support for Incident, Problem, Change Management, and CSM.

- Instance Upgrades: Conduct ServiceNow instance upgrades, patching, and testing for stability and security.

- Agent Workspace & Virtual Agent: Configure and manage Agent Workspace and Virtual Agent for improved customer service interactions.

- Service Improvement: Identify system deficiencies and recommend continual service improvements to enhance system performance and user experience.

- Open Frame/CTI Technology: Practical understanding of Open Frame/CTI technology, including NOW Experience UI Framework and JMS integrations.

- ServiceNow Machine Learning: Basic knowledge of ServiceNow’s Machine Learning and Predictive Intelligence capabilities to support enhanced decision-making and automation.

- Internationalization (i18n): Ensure compatibility for global deployments through internationalization practices.

- MID Server Experience: Working understanding of MID Server for supporting integrations and data collection from external systems.

  • Delhi, India Unikomm Full time

    Unikomm is looking for a highly skilled ServiceNow Technical Consultant to join our team!UniKomm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of ServiceNow, invites applications for a full-time position as a ServiceNow ITSM Senior Consultant.Company Overview : Since 2014, UniKomm has led the charge in digital...


  • Delhi, Delhi, India Unikomm Full time

    About UsUnikomm is a cutting-edge digital transformation firm based in Riyadh, Saudi Arabia, and an esteemed Elite Partner of ServiceNow. We specialize in refining and enhancing IT and business operations, driving efficiency, reducing downtime, and optimizing costs.Job DescriptionWe are seeking a highly skilled ServiceNow ITSM Technical Consultant to join...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    ServiceNow Technical Architect Role at Tata Consultancy ServicesWe are seeking an experienced ServiceNow Technical Architect to join our team in Indore or Chennai.About the Job:Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.Collaborate closely with clients and...


  • Delhi, India Unikomm Full time

    Unikomm is looking for a highly skilledServiceNow Technical Consultantto join our team!UniKomm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of ServiceNow, invites applications for a full-time position as a ServiceNow ITSM Senior Consultant.Company Overview : Since 2014, UniKomm has led the charge in digital...


  • Delhi, Delhi, India FolkServ Full time

    About FolkServFolkServ is a leading provider of IT services, and we are seeking an experienced ServiceNow Technical Lead to join our team.Job Description:The ServiceNow Technical Lead will play a key role in the implementation of ServiceNow solutions for our clients. This position requires strong technical expertise in ServiceNow, as well as excellent...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    About the RoleTata Consultancy Services is seeking a skilled ServiceNow Technical Strategist to lead our team's technical vision and direction.Key Responsibilities- Collaborate closely with clients and cross-functional teams to gather business requirements, translate them into technical designs, and ensure successful project execution.- Provide technical...


  • delhi, India QAAgility Technologies Full time

    Job Title:- ServiceNow Technical Consultant - CSM (Customer Service Management) Job Type:- Remote Years of Experience: 5+ Years Job Description: As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role...


  • delhi, India QAAgility Technologies Full time

    Job Title:- ServiceNow Technical Consultant - CSM (Customer Service Management) Job Type:- Remote Years of Experience: 5+ Years Job Description: As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role...


  • delhi, India QAAgility Technologies Full time

    Job Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)Job Type:- RemoteYears of Experience: 5+ YearsJob Description:As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires...

  • Presales Consultant

    3 weeks ago


    Delhi, India Antal International Full time

    CTC: Upto 50 LPASummary role description:Hiring for Presales Consultant - ServiceNow for a global system Integration / IT services major.Client description:Our client is a global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive...


  • delhi, India QAAgility Technologies Full time

    Job Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)Job Type:- RemoteYears of Experience: 5+ YearsJob Description:As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires...


  • delhi, India QAAgility Technologies Full time

    Job Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)Job Type:- RemoteYears of Experience: 5+ YearsJob Description:As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires...


  • Delhi, India LTIMindtree Full time

    Skills : ServiceNow Presales Consultant Experience : 13 - 19 YearsLocation : LTIM PAN IndiaJob Description :Servicenow Presales experience mandatoryTechnical knowledge on Servicenow,It is expected that the Presales consultant ServiceNow be adept at creating and nurturing senior executive relationships on their own while positioning the ServicNow to...


  • Delhi, Delhi, India NTT DATA Services Full time

    We are seeking a talented ServiceNow HRSD Technical Lead to join our team in Delhi, India. As a key member of our dynamic team, you will be responsible for delivering complex customer solutions on the ServiceNow platform.Job DescriptionThe ideal candidate will have 5+ years of hands-on experience with ServiceNow and HRSD. You will work closely with our...


  • Delhi, India Plat4mation Full time

    Are you an experienced ServiceNow Technical Architect who strives to deliver the best ServiceNow has to offer and do you want to take the next step in your career? Do you like working in an informal, international and fun working environment? Then you could be our Technical Architect!What will you do?Our Technical Architect plays a key role in achieving...


  • Delhi, India Plat4mation Full time

    Are you an experienced ServiceNow Technical Architect who strives to deliver the best ServiceNow has to offer and do you want to take the next step in your career? Do you like working in an informal, international and fun working environment? Then you could be our Technical Architect!What will you do?Our Technical Architect plays a key role in achieving...


  • Delhi, India Plat4mation Full time

    Are you an experienced ServiceNow Technical Architect who strives to deliver the best ServiceNow has to offer and do you want to take the next step in your career? Do you like working in an informal, international and fun working environment? Then you could be our Technical Architect!What will you do?Our Technical Architect plays a key role in achieving...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Job Title: ServiceNow Technical Architect Lead About the Role:We are seeking an experienced ServiceNow Technical Architect Lead to join our team at Tata Consultancy Services (TCS). In this role, you will be responsible for leading the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best...


  • Delhi, India inMorphis Full time

    Company DescriptioninMorphis is an 'outcome focused' Global IT advisory and services organization based in New Delhi. The company partners with customers to enhance organizational value and make them future-ready, serving industries such as Telco, BFSI, IT/ITes, PSU, Pharma, Manufacturing, and Automobile. With a strong focus on transforming enterprise...

  • ServiceNow Consultant

    3 weeks ago


    Delhi, India Resource Informatics Group, Inc Full time

    Note: We have 2 openings on ServiceNow which is mentioned below for remote.1) Role: ServiceNow Discovery Engineer 4 plus years of experiencePrimary Skills:Knowledge of ServiceNow Discovery and its integration with CMDB.HW/SW asset management in ServiceNow.Responsibilities:Manage and maintain the Configuration Management Database (CMDB) within the ServiceNow...