SMA - Strategic Management Alliance | Information Technology Manager

5 days ago


new delhi, India SMA - Strategic Management Alliance Full time

Job Title: Manager/Head – Information Technology

Company: Client of Strategic Management Alliance

Location: New Delhi

Salary Band : upto 24LPA


About the Company

We are hiring on behalf of our client, an iconic luxury hotel in New Delhi, synonymous with class and elegance.


About the Role

The Manager/Head of Information Technology will lead the hotel's IT operations and strategy . This role is critical for ensuring seamless integration of technology with business processes, enhancing guest experiences, and supporting operational excellence.


Key Responsibilities

  • Oversee and manage the Hotel’s IT Infrastructure, including Hardware, Software, and Network Systems.
  • Implement and maintain property management systems, POS systems, and other operational technologies.
  • Ensure data security, system integrity, and compliance with industry standards.
  • Collaborate with cross-functional teams to align IT solutions with business needs.
  • Develop and implement IT strategies that enhance guest services and operational efficiency.
  • Troubleshoot and resolve technical issues promptly to minimize downtime.
  • Stay updated on emerging technologies to recommend upgrades and improvements.
  • Manage vendor relationships and negotiate contracts for IT services and equipment.
  • Train and support team members in the use of IT systems and tools.


Preferred Qualifications & Experience

  • Bachelor’s Degree in Information Technology, Computer Science, or a related field.
  • 8–10 years of experience in IT management, preferably in Luxury hospitality.
  • Strong understanding of Hotel IT systems, including PMS, POS, and CRM platforms.
  • Expertise in network administration, cybersecurity, and data management.
  • Proven track record of implementing technology-driven solutions in a fast-paced environment.
  • Excellent problem-solving, leadership, and communication skills.
  • Familiarity with IT compliance standards in the hospitality sector.
  • Experience of working with Luxury/ Five Star hotel brands is a significant advantage.



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