Floor Manager
3 days ago
Job Title: Floor Manager (FM) Location : Bengaluru & Delhi Position Type : Full-Time Department : Retail Sales Operations Reporting To : Store Manager Role Summary We are seeking a polished, dynamic, and performance-driven Floor Manager to lead front-end operations and elevate the customer experience at our luxury jewellery boutique. The Floor Manager will oversee daily floor operations, team productivity, visual merchandising, and client satisfaction—while driving category-wise sales performance in line with brand expectations. Key Responsibilities Sales & Floor Operations Supervise all floor-level sales activities and ensure smooth, customer-first operations. Drive a high-performance culture to meet and exceed daily, weekly, and monthly sales targets. Execute VM (visual merchandising) standards and ensure all displays reflect brand aesthetics and product storytelling. Ensure timely billing, delivery, and product handover procedures are followed with precision. Monitor product availability and coordinate with the back office for stock replenishment. Team Management & Training Lead, train and mentor the Retail Sales Officers (RSOs), Greeters, and Support Staff on customer service, selling techniques, and product knowledge. Conduct daily team briefings on targets, floor updates, and sales strategy. Schedule week off roster, shifts and manage manpower effectively across peak and non-peak hours. Support Store Manager in conducting performance reviews and initiating development plans. Customer Experience & Escalation Handling Ensure every customer interaction reflects luxury service standards. Act as the escalation point for complex client requests, exchanges, or service issues. Manage customer feedback and coordinate with the Store Manager for resolution or further escalation. Inventory & Loss Prevention Monitor and verify daily stock movement—opening, closing, transfers, and discrepancies. Ensure all stock is properly tagged, secured, and stored. Maintain locker protocol at the end of the day and report any variances to the Store Manager. Qualifications & Requirements Bachelor’s degree in Business, Retail, or a related field preferred 3–5 years of relevant experience in a luxury retail environment, preferably jewellery or high-end fashion Strong leadership and team handling skills Excellent communication skills—fluency in English and local language (Kannada, Telegu and Tamil for Bengaluru / Hindi and Panjabi for Delhi) Well-versed in POS systems and inventory software Ability to work flexible shifts, including weekends and public holidays Personal Attributes Well-groomed, confident, and articulate High level of integrity and accountability Strong business acumen and client-centric thinking Grace under pressure and solution-oriented mindset Passion for luxury, design, and customer excellence Why Join Us? Be part of luxury jewellery brand redefining elegance and craftsmanship Work in a premium retail environment with industry-best practices Access structured growth, performance bonuses, and L&D opportunities
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Floor Manager
1 week ago
New Delhi, India Srikriti Full timeCompany DescriptionSrikriti is a designer store specializing in Ethnic Wear for Women, located in Pitampura, New Delhi. With three branches, the store caters to thousands of customers every month, offering a diverse range of high-quality products. Srikriti is dedicated to creating an exceptional shopping experience by blending tradition with modern tastes....
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Floor Manager
1 week ago
new delhi, India Srikriti Full timeCompany Description Srikriti is a designer store specializing in Ethnic Wear for Women, located in Pitampura, New Delhi. With three branches, the store caters to thousands of customers every month, offering a diverse range of high-quality products. Srikriti is dedicated to creating an exceptional shopping experience by blending tradition with modern tastes....
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Floor Manager
1 week ago
New Delhi, India Srikriti Full timeCompany Description Srikriti is a designer store specializing in Ethnic Wear for Women, located in Pitampura, New Delhi. With three branches, the store caters to thousands of customers every month, offering a diverse range of high-quality products. Srikriti is dedicated to creating an exceptional shopping experience by blending tradition with modern tastes....
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Floor Manager
1 week ago
New Delhi, India Srikriti Full timeCompany Description Srikriti is a designer store specializing in Ethnic Wear for Women, located in Pitampura, New Delhi. With three branches, the store caters to thousands of customers every month, offering a diverse range of high-quality products. Srikriti is dedicated to creating an exceptional shopping experience by blending tradition with modern tastes....
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Floor Manager
1 week ago
New Delhi, India Srikriti Full timeCompany Description Srikriti is a designer store specializing in Ethnic Wear for Women, located in Pitampura, New Delhi. With three branches, the store caters to thousands of customers every month, offering a diverse range of high-quality products. Srikriti is dedicated to creating an exceptional shopping experience by blending tradition with modern tastes....
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