Lead - Technology Support
4 weeks ago
Company:
Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesPurpose of the role : This holds utmost significance as the primary role at the first hierarchical level concerning end-user management and support. The site head oversees the site with the assistance of a team that includes both on-role and third-party contracted resources. For users, the location head serves as the subsequent level of escalation beyond the support desk. The role of the location head is positioned at a higher operational band, where the expectation is to effectively oversee the location in terms of user expectations and satisfaction, aligning with predefined measurable metrics. Key responsibilities : Responsible for End Under Support by providing IT services, IT devices and any other requirement of End user of IT under scope of control of the given Location. Responsible for End user perception management by assuring Positive increase in CaP score and CSI score year on year Responsible for Managing the Location heads and third party resources achieving continuous improvement on ... (i) Productivity of the resources (ii) SLA Adherence (iv) Reduction of Incidences, cost and resource count/user Responsible for % accuracy of physical asset count Vs SAP asset register under area of control i.e. Location/s Responsible for implementing process simplification, process Digitalisation to achieve higher productivity, reduce cost of operations and improve quality of services for greater user satisfaction Responsible to ensure % compliance w.r.t. processes, licenses and cyber security Responsible to ensure to work jointly with all MDE IT COE/CFT members for operational excellence or during project execution. Responsible Planning, Budgeting and Managing Budgets for area under control Serve as Band Ambassador of IT Experience8-10 yearsIndustry PreferredQualifications B.E. / B. Tech (Computer or IT) and ITIL certification Microsoft platform related Certification Minimum 8 to 10 years of Industry experiecne preferrably in the field of End User Management or IT operationsGeneral Requirements
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Mahindra Group
2 months ago
Zaheerabad, India Mahindra and Mahindra Ltd Full timeJob Description : The site head oversees the site with the assistance of a team that includes both on-role and third-party contracted resources. For users, the location head serves as the subsequent level of escalation beyond the support desk. - Responsible for End Under Support by providing IT services, IT devices and any other requirement of End user of...
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Mahindra Group
2 months ago
Zaheerabad, India Mahindra and Mahindra Ltd Full timeJob Description :The site head oversees the site with the assistance of a team that includes both on-role and third-party contracted resources. For users, the location head serves as the subsequent level of escalation beyond the support desk. - Responsible for End Under Support by providing IT services, IT devices and any other requirement of End user of IT...
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Mahindra Group
1 month ago
Zaheerabad, IN Mahindra and Mahindra Ltd Full timeJob Description :The site head oversees the site with the assistance of a team that includes both on-role and third-party contracted resources. For users, the location head serves as the subsequent level of escalation beyond the support desk. - Responsible for End Under Support by providing IT services, IT devices and any other requirement of End user of IT...
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Maintenance Manager
5 days ago
Zaheerabad, India Leadec Full timeCompany DescriptionLeadec is a leading global service specialist for factories and their infrastructure. With headquarters in Stuttgart, Leadec generated sales of EUR 1.24 billion in 2023 and employs around 23,000 people worldwide. With over 60 years of experience, Leadec supports customers across the entire production supply chain at more than 350 sites....
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Maintenance Manager
5 days ago
zaheerabad, India Leadec Full timeCompany Description Leadec is a leading global service specialist for factories and their infrastructure. With headquarters in Stuttgart, Leadec generated sales of EUR 1.24 billion in 2023 and employs around 23,000 people worldwide. With over 60 years of experience, Leadec supports customers across the entire production supply chain at more than 350 sites....
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Maintenance Manager
5 days ago
Zaheerabad, India Leadec Full timeCompany DescriptionLeadec is a leading global service specialist for factories and their infrastructure. With headquarters in Stuttgart, Leadec generated sales of EUR 1.24 billion in 2023 and employs around 23,000 people worldwide. With over 60 years of experience, Leadec supports customers across the entire production supply chain at more than 350 sites....
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Mahindra Group
5 days ago
zaheerabad, India Mahindra and Mahindra Ltd Full timeSAP & Allied Applications-Logistics Objective :- Provide Day to day support on SAP and Allied Application to Business Users. Acts as a front end Support to business representatives, Front line solution Provider and implement new Projects with proper Change Management.- Training to New and Existing users on SAP & its peripheral system. Work as a functional...
