Senior Telecom Tester

2 months ago

PuneMumbaiChennaiBangalore, India SGS Technical Services Pvt. Ltd Full time

Experience : Total 10+ Years of experience in Telecom Testing background

Notice Period : Immediate to 30 days

Location : Mumbai, Pune, Bangalore & Chennai

Skills for Telecom Testing :

- OSS and BSS applications knowledge is must.

- Should have strong analytical approach towards the requirement analysis, test planning, test designing, execution follow-up, tracking issues to

Roles and responsibilities :

- Strong troubleshooting capabilities targeting complicated problems in the remote system

- Strong communication and strong writing skills required

- Ability to multi-task and handle changing priorities and experience in agile development

- Knowledge of software development methodology, build tools, and product life cycle

- Excellent team skills, can-do demeanor, focus on quality.

- Experienced software testing, understand the business functionality, and define over all test strategy.

- Proactively manage test readiness, environments, test data quality, resource alignment to meet business objectives.

- Must have the desire for delivering excellence in product quality, and reliability.

- Excellent problem solving, interpersonal communication, project and time management skills a must.

- Must be extremely detail-oriented in regards to verbal and written documentation and communication.

- Ability to work flexible hours occasionally on weekends too.

- Knowledge of Telecom networks and protocol should be an added advantage.

- Knowledge of Calibration Services should be an added advantage.

- Experience in Troubleshooting, tracking, and resolution of day-to-day customer issues.

- Should be able to work under tight deadlines.

- Should be eager to learn new technologies and business details.

- Act independently and be self-motivated.

- Excellent Problem solving and customer service skills.

- Should be able to research solutions independently and solve problems.

- Must have excellent communication skills.

- Multitasking and coordination skills.

- Drive for result.

- Create customer and vendor accounts.

- Open trouble tickets & resolving Trouble Tickets received on support email, live chat or phone.

- Testing routes based on sales request and customer requirements.

- Be online on skype and work on sales/customer/vendor requests.

- Assist in creation and implementation of documents and procedures to support operations.

- Should be able to handle all type of customers for services sales viz AMC & Calibration.

- Create reports and analyse data on a daily basis.

- Maximize Service Availability.

- Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.

- Escalate complex problems of team to higher level of expertise within Organization

- Proven expertise in Agile software development especially Scrum and Kanban

- Have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues

hould have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI

- Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis

- Ensure that business requirements are mapped to the functional specification and have sufficient test coverage

- Strong knowledge of defect tracking systems and processes

- Ensure that business requirements are mapped to the functional specification and have sufficient test coverage

- Strong knowledge of defect tracking systems and processes

(ref:hirist.tech)

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