Store Manager

Job Description: Store Manager – Company (Bengaluru) Role Summary The Store Manager is responsible for managing the end-to-end operations of the company store in Bengaluru. The role focuses on achieving sales targets, maintaining brand standards, delivering an exceptional customer experience, managing store staff, and ensuring smooth day-to-day operations with profitability. Key Responsibilities Sales & Business Development - Drive and achieve store sales targets and KPIs. - Monitor daily, weekly, and monthly sales reports and take corrective actions. - Implement local marketing activities and promotional campaigns to increase footfall. - Identify opportunities to enhance customer engagement and sales conversion. - Ensure strong visual merchandising that aligns with brand positioning. Customer Experience - Ensure a world-class shopping experience through personalized customer service. - Resolve customer queries and escalations effectively. - Encourage team members to build long-term relationships with customers. - Monitor NPS (Net Promoter Score), feedback, and implement improvements. Store Operations - Oversee store opening and closing procedures, billing, cash management, and stock reconciliation. - Ensure adherence to company SOPs and operational guidelines. - Manage inventory levels, product replenishment, and prevent stock-outs or overstocking. - Maintain visual merchandising, cleanliness, and hygiene as per company standards. - Coordinate with the Area/Cluster Manager for operational support and updates. Team Leadership - Recruit, train, and motivate store staff to deliver performance excellence. - Conduct daily briefings, goal-setting, and performance appraisals. - Foster a positive and productive work environment focused on teamwork and accountability. - Schedule shifts and manage manpower to ensure adequate coverage during peak hours. Financial Management - Manage store-level P&L and ensure profitability. - Control operational expenses, minimize shrinkage, and reduce wastage. - Track key financial metrics such as sales per square foot, basket size, and gross margin. Compliance & Audit - Ensure compliance with company policies, statutory regulations, and safety standards. - Maintain documentation for audits, inventory checks, and cash transactions. - Conduct periodic self-audits to ensure process adherence and loss prevention. Market Awareness - Stay updated on local market trends, competitor activity, and customer preferences. - Share insights with regional teams to improve product mix or local campaigns. Qualifications & Experience - Graduate in Business, Retail, Commerce, or related field. MBA preferred. - 3–6 years in premium/lifestyle/fashion retail, with at least 2 years in a store leadership role. - Leadership, sales acumen, customer service, team management, visual merchandising, and data-driven decision-making skills. - Proficiency in POS, MS Office, and basic inventory management software. - Willingness to work weekends, holidays, and flexible hours as per store schedule. Key Performance Indicators (KPIs) - Achievement of sales targets and conversion rates - Customer satisfaction and feedback scores (NPS) - Inventory accuracy and shrinkage control - Store profitability and cost control - Staff performance and retention - Visual merchandising and audit compliance Salary & Benefits (Indicative) - Salary upto 5 lacs - Monthly incentives linked to sales and performance - Standard employee benefits (PF, ESI, insurance) - Staff discounts, uniform, and learning programs