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SAP C4C Consultant

2 months ago

Chennai, India EagleBurgmann Full time
Responsibilities

Work with Key Users and IT business analysts and help in deploying and supporting the EB SAP C4C solutions (Projects, Enhancements & Support).Work through central stakeholders for C4C end users located in Americas (North, Central & South), China and EMEA (Europe, Middle East and Africa).Work with SAP IT Business Analysts and Key Users to interpret and refine business requirements (change requests and incidents) based on functional knowledge and C4C consulting skills.Experience in working with teams to prioritize work and drive system solutions by clearly articulating business needs.Hands on experience in Customizing of C4C solution in Sales, Service and Marketing.Experience in C4C for Integration of 3rd party applications like Groupware (Outlook) etc.Hands on experience in gathering business requirements, providing conceptual and detailed designs to meet business needs, performing necessary SAP configurations, writing detail specifications for development of custom programs, testing, co-ordination of transports to production and post go live support..Review submitted designs and functional specifications if submitted and optimize where possible.Work with and coordinate across multiple teams.Provide level one and two production support for functional issues.Provide analysis and estimates for upcoming tasks.Demonstrate expert knowledge of SAP C4C design and configuration.Use functional and communication skills with business knowledge to own the successful resolution of business problems.Needs to be able to communicate well with non-technical business users and technical team at any levels or location.Execute change requests and process them according to the EagleBurgmann Change Request Methodology.

Qualifications

Bachelor’s or equivalent degree with 5+ years of total IT experience.Minimum 3+ Years of SAP C4C experience, including a minimum of 1 year full life-cycle SAP C4C project implementations.Strong functional configuration and implementation experience of two or more implementations of SAP Sales Cloud and SAP Service Cloud.Experience in other C4H products from SAP including Marketing Cloud, Commerce Cloud Customer Data Cloud and understanding of S4HANA etc., will be an added advantage.Relevant SAP Certification would be an added advantage.Open for knowledge exchange in the IT area.Ability to work independently.Previous experience in SAP C4C / Integration projects.Know-how for master data distribution and E2E process integration.Able to understand and investigate topics related to multiple business areas.Analytical mind and methodical problem solver.Very good interpersonal skills with excellent customer service and “can do “mentality.Process orientation and user satisfaction attitude.Experience working within a multi-cultural environment.Strong written and communication skills in English language.

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