Servicenow secops

1 day ago

Bengaluru, India Mindsprint Full time

Job Title:Service Now Sec Ops Implementation Specialist (VR & SIR)Location:Onsite / Remote / HybridExperience Required:5+ years in Service Now platform with at least 3 years focused on Sec Ops – Vulnerability Response (VR) and Security Incident Response (SIR)Certifications Required:Service Now Certified System Administrator (CSA) Service Now Certified Implementation Specialist – Security Incident ResponseService Now Certified Implementation Specialist – Vulnerability ResponseITIL v4 Foundation(Optional)Job Summary:We are seeking a highly skilled and certified Service Now Sec Ops Implementation Specialist to lead and support Security Operations module implementations—Vulnerability Response (VR) and Security Incident Response (SIR)—for our clients. The ideal candidate will have deep expertise in Service Now Sec Ops architecture, integrations with threat intelligence and vulnerability scanning tools (Qualys, Tenable, Rapid7, etc.), and a track record of successful deployments in complex enterprise environments.Key Responsibilities:1. Implementation & ConfigurationLead end-to-end implementation of Service Now Security Operations modules – VR and SIRConfigure and customize workflows, playbooks, data imports, dashboards, and business rules for VR/SIRImplement threat intelligence integrations (e.g., Anomali, Recorded Future) and vulnerability scanner integrations (e.g., Qualys, Tenable)Build use-case-specific automation using Flow Designer or Security Orchestration (SOAR)2. Requirements Gathering & DesignCollaborate with cybersecurity teams, risk & compliance, and IT operations to gather detailed requirementsTranslate business requirements into technical specifications and implementation plans3. Integration & AutomationIntegrate Service Now Sec Ops with external tools such as SIEMs, CMDB, scanners, threat intel platforms, and ticketing systemsDevelop orchestration and remediation workflows for auto-assignment, enrichment, escalation, and resolution4. Testing & DeploymentPerform UAT, defect resolution, and cutover activitiesEnsure system performance, scalability, and security compliance during deployment5. Documentation & TrainingCreate solution design documents, implementation runbooks, and end-user training materialsConduct knowledge transfer and handover sessions for clients and internal teamsSkills & Qualifications:Strong knowledge of Service Now Sec Ops architecture, data models, and module interdependenciesProven experience with at least 2 full lifecycle implementations of VR and SIRExperience integrating Service Now with security tools (Tenable, Qualys, Rapid7, Splunk, Azure Sentinel, etc.)Hands-on scripting experience (Java Script, Glide API)Familiarity with MITRE ATT&CK, NIST, and SOC operationsStrong troubleshooting, debugging, and performance tuning skillsExcellent client communication and stakeholder management skillsNice to Have:Experience with Security Orchestration, Automation and Response (SOAR) in Service NowExperience with GRC/IRM module as an added advantageExperience in multi-org/global deployments and domain separation in Service NowUnderstanding of vulnerability lifecycle management and incident triage frameworks

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