IT Technical Shift Lead
1 month ago
Payroll Company Name (MNC): ALTEN CALSOFT LABS (INDIA) PVT. LTD (
Position Name: L2- IT Technical Shift Lead
Experience: 1 to 2 yrs
Location: Bangalore
Notice Period: immi to 30 Days
Shift : Rotational
Technical Skill required
Hands on & Understanding of Desktop, Laptop, Printer, Wi Fi connectivity, Citrix , Windows basic system operations.
Hands on & understanding on SLA, FCR, CSAT, MTTM, Ticketing Tool, Incident, Service, Change Management, tools like HPSM etc.
Candidate should be aware about Telecom Business, applications, basic telecom devices functionality Cisco, Genesys, IVR, ACD etc and compliance.
Hands on & understanding on MS Excel sheets, Power point Presentation and good analytical skill etc. create MACROS/Use Formulas/ Automating data.
Hands on & understanding on communication properly and successfully with Business and Other Departments Stake Holders and Members.
Candidate must have self-starting, Innovative, Proactive, Self-initiative & take Ownership with responsibility.
Candidate should have Certification like, MCSC, CCNA,ITIL etc.
Candidate should be Graduate in B.Tech/BCA/MCA Or BA if any technical diploma also done.
Good written and verbal communication skills in in Hindi & English both.
Should have His Laptop/Desktop with good internet connectivity.
Should be agreeing to move to Mumbai location (If this WFH Culture gets over or when its required).
Candidate should be agreed to work in any of the shift (24*7 ).
Contacting clients to find out the nature of the problem.
Troubleshooting knowledge required for hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Address user tickets regarding hardware, software, and networking.
Knowledge of network security practices and anti-virus programs.
Ability to perform remote troubleshooting and provide clear instructions.
Excellent problem-solving and multitasking skills and Customer-oriented attitude.
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