Technical Writer

5 days ago

Surat, India Cloudairy Full time

Job Description:
Technical Writer (Saas Products)

Location:
Surat, Gujarat

Employment Type:
Full-Time

Experience:
2–5 years in technical writing

About the Role

We are seeking a
Technical Writer
with a strong background in SaaS-based products to create clear, concise, and user-friendly content. The ideal candidate will bridge the gap between product complexity and user understanding by delivering high-quality documentation, guides, and resources.

As part of the Product and Marketing teams, you'll play a key role in shaping how our users, prospects, and stakeholders interact with and understand our SaaS platform.

Key Responsibilities

  • Develop, write, and maintain
    user guides, release notes, FAQs, knowledge base articles, and product documentation
    for SaaS applications.
  • Create
    SEO-optimized content
    such as blogs, tutorials, and case studies to support inbound marketing and customer education.
  • Work closely with
    Product Managers, Engineers, and UX Designers
    to ensure technical accuracy and consistency in content.
  • Translate complex SaaS workflows, integrations, and features into
    easy-to-understand resources
    for both technical and non-technical audiences.
  • Maintain a consistent
    tone, style, and terminology
    across all documentation and communication channels.
  • Collaborate with design and marketing teams to produce
    visual aids
    (diagrams, infographics, and step-by-step walkthroughs).
  • Continuously update documentation to reflect new product features, improvements, and best practices.

Requirements

  • 2–5 years
    of experience as a technical writer, preferably in a SaaS or technology company.
  • Strong ability to simplify complex technical concepts into clear, concise, and engaging content.
  • Excellent written and verbal communication skills in English.
  • Familiarity with SaaS products, APIs, cloud platforms, or workflow automation tools.
  • Hands-on experience with documentation tools and platforms (Markdown, GitHub, Confluence, Notion, CMS systems, or similar).
  • Strong attention to detail with the ability to work independently and manage multiple priorities.

Nice to Have

  • Experience with
    product marketing content
    such as blogs, whitepapers, or customer success stories.
  • Exposure to
    DevOps, cloud technologies, or API documentation
    .
  • Basic knowledge of
    UI/UX writing
    to support product design teams.
  • Familiarity with
    AI-based writing or diagramming tools
    .

How to Apply

Send your updated resume to
 or call us at 

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