Senior Customer Success Specialist-AWS

1 week ago

Pune, India enreap Full time

Job Title: Customer Success Manager – AWS Cloud Location: (Pune, Maharashtra)Job Type: (Full-Time)Job Overview We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction. Key Responsibilities● Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships.● Drive adoption of AWS services, ensuring alignment with customer business objectives.● Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources.● Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges.● Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement.● Guide customers through cloud migration, modernization, and best practice implementation.● Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.Must-Have Skills● Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.)● Excellent customer relationship management and communication skills● Ability to translate technical concepts into business value● Experience with cost optimization and ROI analysis in cloud environments● Project/account management skills with the ability to manage multiple customers simultaneously ● Analytical problem-solving and performance monitoring skills● AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)Good-to-Have Skills● Experience with specialized AWS services (AI/ML, serverless, DevOps)● Hands-on cloud migration experience● Data analysis and visualization skills (QuickSight, Tableau, Excel)● Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.)● Change management and internal training experience● Project management certifications (PMP, Agile, Scrum) Alternative Skills (Optional)● Knowledge of Azure, Google Cloud, or multi-cloud environments● Technical consulting or pre-sales experience● IT service management (ITIL) knowledge● Basic scripting (Python, Bash, PowerShell)● Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot)● Business analysis and KPI tracking skillsQualifications● Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)● 3–7 years of experience in cloud computing, customer success, or technical account management● AWS certifications highly preferredWhy Join Us● Work with cutting-edge cloud technologies and enterprise clients● Opportunity to shape cloud adoption strategies and drive measurable business outcomes● Collaborative and innovative team environment

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