Senior Salesforce Administrator

Starting Date: ASAP Contract type: Full-time and open-ended Salary: INR 1,697,469/year Location: Delhi Application closing date: 25th November 2025 About the Job Are you purpose-led and ready to embark on a journey to shape the future of sustainable cotton? Join us at Better Cotton as our Senior Salesforce Administrator (Senior Officer) and play a vital role in supporting the world's largest cotton sustainability initiative – we support more sustainable farming practices and livelihoods for nearly 3 million farmers in the Better Cotton network across 23 countries worldwide. The Senior Salesforce Administrator will ensure the smooth and strategic operation of Better Cotton's global Salesforce platform by maintaining system reliability, ensuring data integrity, and supporting continuous improvement. You will serve as a trusted partner to teams worldwide, ensuring our CRM system is optimised and aligned with organisational priorities. The Challenge Looking ahead to 2030, we aim to reduce greenhouse gas emissions from cotton production by half, significantly cut synthetic pesticide use, improve soil health across our network, enhance farm incomes, and support women's empowerment among farmers and farm workers. As Senior Salesforce Administrator , you will ensure that our global teams are equipped with the tools, data, and systems they need to deliver against these goals efficiently and effectively. You'll work at the intersection of technology and sustainability, ensuring our CRM platform supports collaboration, data-driven decision-making, and innovation across the organisation. Areas that play to your strengths We are seeking a motivated Senior Salesforce Administrator to join our IT & Data function within the Finance and Services department. In this role, you will be responsible for maintaining and improving the Salesforce ecosystem to support Better Cotton's global operations. Operational Support: Manage and resolve Level 1 and Level 2 Salesforce support tickets, ensuring user queries are addressed promptly and effectively.System Administration: Monitor platform health, manage user accounts, profiles, and permissions, and conduct regular maintenance.Process Improvement: Identify and implement enhancements to Salesforce workflows, automations, and integrations to improve user experience and data quality.Collaboration: Partner with internal stakeholders across departments and regions to understand needs, advise on CRM use, and ensure alignment with business priorities.Project Support: Contribute to Salesforce-related projects by assisting with testing, configuration, and data preparation.Knowledge Sharing: Develop and maintain system documentation, training materials, and user guides to support onboarding and team learning. We are looking for someone who has Essential Bachelor's degree in Computer Science, Information Systems, or a related field.3–5 years of relevant Salesforce administration experience, ideally in a global or cross-functional environment.Salesforce Administrator certification (Advanced Administrator certification preferred).Strong understanding of CRM systems, data integrity, and system integration concepts.Excellent analytical, problem-solving, and communication skills with a proactive approach to stakeholder engagement.Desirable Experience with tools such as FormAssembly, RollupHelper, or similar.Experience working in an international, multicultural, or mission-driven organisation.Exposure to project coordination and CRM system upgrades or enhancements.Understanding of data privacy, access management, and security standards in CRM systems.Familiarity with sustainability, non-profit, or agricultural development sectors.Language Requirements Fluent English is required.What we offer - Competitive salary - Hybrid working – Two to three days/week in the office in Delhi - The opportunity to work from anywhere in the world for up to one month per year - Flexible working, with core hours from 10 am to 4 pm local time - Continuous learning and development - Pension scheme - Enhanced parental benefits - A warm, positive working environment where everyone is valued - The opportunity to make your mark and make a difference. Working arrangements The position is full-time (40 hours per week) and will be based in Delhi. Better Cotton offers flexible working, with core hours being 10 am – 4 pm. Apply now Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before via this link. In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us. Better Cotton does not use artificial intelligence or automated screening tools in its hiring process. Every application is reviewed by our People & Culture team and relevant hiring managers to ensure a fair and human-led assessment experience. Our hiring process Initial Screening: Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected. Interviews: If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position. Assessment and Testing: Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes. Reference Checks: Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton to provide insights into their performance and capabilities. Offer stage: After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover. About Better Cotton Better Cotton is aglobal not-for-profit organisationsupporting theproduction of moreequitableandsustainable cotton at farmlevel. We exist to catalyse the cotton farming communitywithpartners,governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm tobrand. In just 15 years we have aligned more than a fifth of the world's cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide. About our Values The post holder will be expected to operate in line with our workplace values which are: Trustworthy (including honest, transparent, credible) As having Integrity (including responsible, authentic) Positive (including problem-solving, pragmatic) Engaging (including adaptable, inclusive, holistic) Daring (including courageous, innovative, game-changing) Being you @ Better Cotton Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources. We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks. PIf49f102d2b