Associate Manager, Enterprise Support

At Infoblox, every breakthrough begins with a bold "what if."
What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".

In a world where you can be anything, Be Infoblox .

Associate Manager, Enterprise Support

We have an opportunity for an Associate Manager, Enterprise Support to join our SaaS Support team in Trivandrum, reporting to the Manager of Enterprise Technical Support. In this pivotal role, you will lead a team of enterprise support engineers that are responsible for the 24/7 support and monitoring of our rapidly growing cloud platform, drive major incidents, work with cross-functional teams until resolution, and drive root cause analysis efforts.

Be a Contributor — What You'll Do

• Exceptional collaboration, social, and interpersonal skills
• Manage a group of support engineers and are responsible for their performance reviews and engagements.
• Manage and engage in escalations with engineering and customers.
• Manage communications and troubleshooting efforts for critical/global product incidents.
• Co-ordinate cross-functional meetings with Engineering/PM/Sales.
• Review QA test case scenarios and provide inputs.
• Define and outline technical trends
• Work with cross-functional departments on customer announcements
• Daily and Weekly Support/Engineering ticket review
• Review and prioritize supportability requirements.
• Work with SMEs and trainers to identify knowledge gaps and fixes(training/documentation/feedback) for those.
• Ability to identify opportunities for improvement and drive those plans to completion

Be Prepared — What You Bring

• 3-5 years in hands-on team lead or management experience.
• Experience managing a monitoring environment, preferably for a SaaS based product.
• Basic understanding of Cloud-native architecture, Kubernetes, CI/CD tools
• Basic understanding of Cloud monitoring and hands-on experience with monitoring tools like NewRelic, Sysdig, and Thousand eyes
• Experience in systems administration or technical operations
• Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
• Exceptional collaboration, social, and interpersonal skills
• Ability to remain calm and collected in stressful situations, such as a major service outage
• Ability to take quick decisions during major Incidents and communicate with quality.
• Ability to look at things in a detailed manner.
• Ability to identify opportunities for improvement and drive those plans to completion
• Comfort working in a dynamic environment with a highly technical team
• Demonstrated attention to detail, follow-through, and ability to prioritize quickly

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months:

• Understand the current Infoblox SaaS infrastructure (cloud-native)
• Be aware of the monitoring tools and the significance of each monitor
• Follow the incident management process
• Start leading incidents based on what you've learned and the processes that are in place

One Year:

• Be a role model on the team and help to develop the talent
• Identify trends in terms of product and operations and implement plans to improve.

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy.
• Modern offices with healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other