Service Strategy Practice Manager
3 weeks ago
Why we're hiring:WPP IT Service Management governs the services delivered with WPP IT partners to our global business across circa 110 countries. WPP IT is undertaking a transformation to build capability in support of this customer centred business, building best in class organisations. The Service Strategy practice manager works within the WPP IT Service Strategy & Design capability reporting into the Strategy & Design lead, setting the strategic principles and “guard rails” for new products and service solutions on behalf of Service Management.You will manage and help to build a high performing team to work alongside colleagues in Strategy & Architecture, Transformation and technology towers, at the forefront of emerging business solutions, assuring they are fit for purpose as they move into delivery. You will set the Service Strategies and “guard rails” to ensure new solutions and services are fit for purpose and supportable before they are delivered into live operation.
What you'll be doing:You will manage the Service Strategy practice, building a high performance team across our GEC’s.You will own and manage the Service Strategy practice for WPP IT Service Strategy & Design, building on a growing capability that will work along side colleagues in Service Management, Transformation and Strategy & architecture.You will deliver the principles, process and policies that will provide the ITSM “guard rails” for new solutions and services from strategic programmes and projects.You will support the creation and management of Service Continuity strategy working with other tower partners.You will assure that finance & cost strategy and controls for service are baked in to solutions.Owns ITSM Security strategy, working with SECOPS & Strategy and Architecture colleagues.You will assure ITSM tooling & integration choices from Demand partners and define ITSM process & integration approaches.You will deliver and own Service Enterprise products which will integrate with Technical and Enterprise architecture.Create, owns and manage ITSM Pre-requisites to support new products and services.Owns Service Management “Lego-block” services portfolio.Manage Service Management roadmaps. (onboard, maintain, retire, decommissioning)Jointly own and manage Service delivery model and evolution. Iteratively improving coverage and maturity.Support and collaborate with WPP IT partners in Strategy and Architecture, Transformation and Architypes to feed into Service Design ,Service Transitions and Service introduction / SIAM.Be a significant influence for change and drive continuous improvement efforts for the successful integration of service strategy into the broad governance framework.Onward develop the practice to meet the challenges faced in WPP IT Service Management and for/with colleagues in other towers and capabilities.
What you'll need:Team and people leadership in a diverse and broad geographic organisation.Deep understanding of the challenges faced by consumers of Enterprise Service Management and the best practice approaches to address.Significant experience of Service Management and Service Delivery with a full understanding of ITSM processes, standards and methods.Experience of ITSM and Operational tooling, how they would influence and underpin new solutions, services and service providers ; the challenges that this presents to service delivery.A background in a technical and strategic setting with demonstrable knowledge of tools and methods and how they may be applied. (Togaf, ITIL, Six Sigma)Proven ability to drive success under conditions of disaggregated organisation and competing stakeholder priorities.Significant knowledge of Project Management, IT governance, and team management.Strong knowledge of IT risk management, IT standards and policies formulation.Extensive prior experience delivering on Service Strategy in IT- and/or customer-centric programs at global scale within a global organizationBachelor's degree in Business, Engineering, IT, Science, or other Technical qualification or equivalent relevant experience e.g. more than 10 years in a corporate IT environmentExperience of working within complex, matrixed multi-location teamsDemonstrated capability with managing successful change programs for large organisations.
Who you are:You're open:
We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.You're optimistic:
We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.You're extraordinary:
we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:Passionate, inspired people
– We promote a culture of people that do extraordinary work.Scale and opportunity
– We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.Challenging and stimulating work
– Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
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