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Practice Head

3 months ago

Bengaluru, India Rapyder Cloud Solutions Pvt Ltd Full time
Job Description

About us

We are a team of cloud enthusiasts, keen and spirited to make the latest cloud technologies work for you.

Rapyder is an agile, innovative company that makes Cloud work for you. With a young, passionate team and expertise in Cloud Computing Solutions, Big Data, Marketing & Commerce, DevOps, and Managed Services, Rapyder is the leading provider of Strategic Cloud Consulting. Solutions provided by Rapyder are seamless, secure, and scalable. With headquarters in Bangalore, sales & Support offices located in Delhi, and Mumbai, we ensure optimal technology solutions to reduce costs, streamline business processes and gain business advantages for our customers.


About the Role:The Practice Head – Managed Services role is a national role responsible for the growth and development of Rapyder’s Managed Services across our two Solution Practices – Cloud (AWS & Azure) and Security.

Reporting to CCOE/BU Head. Role is based in our Bangalore office.


Roles and Responsibilities:

 

Sales Responsibilities:

A

  •   Attain margin and revenue contribution targets for Managed Services in our 2 Practices – Cloud and Security
  •  Develop a yearly sales plan with Managed Services goals and deliverables to be included in Rapyder’s overall Annual Operating Plan (AOP)
  • Develop and train the field sales team to the highest level of proficiency in the selling and delivering of Rapyder’s Managed Services positioning and value proposition
  • 4   Develop and distribute sales toolkits, including a Rapyder Managed Services corporate presentation, datasheets, collateral, reference stories, proposal templates and an updated website.
  • Develop and identify new Managed Services opportunities across all regions, across all vertical markets o Leverage existing Rapyder field sales team and our existing & potential customer base.
  • Prospect for new Managed Services opportunities
  • Support, attend and manage sales calls for Managed Services as required
  • Define, build and report on a weekly basis, the appropriate leading indicators needed to measure, track and forecast Managed Services growth
  • End to end ownership of Managed Services opportunities sales cycle.

 

Managed Services Operational Responsibilities:

  • Work closely with the Managed Services’ operational teams to improve our quality of service and the customer’s experience
  •  Identify and recruit top talent for MS team expansion
  • Develop and enhance processes across multiple departments, including Professional Services, Project Management and Finance, to ensure successful & timely onboarding, initialization and billing of Managed Services contracts
  • Own the Managed Services growth & new business target across the country.

Product Management Responsibilities:

  •    Assist our Product Managers in producing material that defines the Rapyder’s Managed Services posture and capabilities.
    a.      24x7 NOC and SOC capability (# of staff, skill level, certifications)
    b.       SLA (uptime, penalty calculations and payouts, exclusions)
    c.      Managed Services tools
    d.      Escalation procedures
    e.      Incident and Change Management process
  •  Assist our Sales Regional Directors in defining and creating new Managed Services offerings to capture additional market share.
  • Assist our Sales Regional Directors in enhancing our existing Managed Services offerings to maintain relevance and competitiveness in today’s marketplace
     

Marketing Responsibilities:

  •      Define, build and execute a full marketing program focused on growing Rapyder’s Managed Services across the country
  •      Integrate with Rapyder’s existing corporate marketing plan
  •     Create and execute independent, yet complementary marketing campaigns focused on growing Managed Services
  •     Build Rapyder’s Managed Services brand across the country
  •    Identify new prospects and accounts for Rapyder’s Managed Services offerings and capture them within CRM



Requirements
  •        A minimum of 10 years of experience in selling IT/ Cloud Managed Services business
  •        Must have an existing network of prospective clients to close the deals quickly.
  •        Ability to build direct relations with IT Heads / Decision Makers
  •        Experience working with Direct Clients/ Tier 1 Clients / Prime Vendors / Implementation Partners / MSPs
  •        Proven successful sales record in Managed Services and Consulting Industry.
  •        Consistent track record of meeting and exceeding sales expectations.
  •        Strong presentation and closing skills.
  •        High level of energy, with an outgoing personality.


Benefits