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Linux Administrator

3 months ago

Bengaluru, India Hewlett Packard Enterprise Full time

Key Responsibilities:

  • Resolve customers issues via the telephone, email, or remote sessions.
  • Reproducing issues in-house and responding back in a timely manner.
  • Regular follow ups with customers with recommendations, updates, and action plans.
  • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
  • Maintain quality on case documentation, SLA timeframes and operational metrics.
  • Performs within the Productivity Measure of the team (scorecard)
  • Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
  • Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
  • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.
  • Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Solution Design: Apply HPE solutions to meet highly complex customer and/or trade/HPE infrastructure needs.
  • Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
  • Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard Operating Procedure (SOP)
  • Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
  • Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.


Technical Skills:

  • Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavors of Linux.
  • Linux Vulnerability assessment and Mitigation
  • Knowledge on Patch deployment solutions Redhat Satellite / Oracle Linux Ksplice
  • Working knowledge on Redhat and Oracle Enterprise Linux
  • Troubleshooting networking issues.
  • Strong understanding of Cluster Services and Oracle RAC clusters
  • Good knowledge on SAN technologies and converged solutions
  • Good knowledge on HP Servers Blade, Rackmount and Virtual Connect OS/patch/security update/management.
  • Disaster Recovery planning and conducting DR tests.
  • Responsible for Standard Operating procedures issuance to incident management team.
  • Prepare Service delivery reports and participate in customer meetings
  • Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
  • HPE Service Guard cluster on RHEL