Business Processes Senior Consultant

What you’ll do SAP is seeking an experienced SAP Lead Basis Consultant to take ownership of Basis Application Management Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills, and should have led a delivery team of 10+ members.  Key Responsibilities: •Oversee the delivery of the Basis Application Management services by the team for the customer in alignment with the scope providing support services across SAP environments including ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA•Always ensures SLA adherence and Process compliance as per SAP standards •Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issues•Expert in guiding the team on troubleshooting activities in Basis, Security and Data growth aspects of the SAP applications•Focus on Innovation and Continuous improvement; Leverage AI based automations to be weaved into service delivery•Quality Assurance – Deliverables & documentation are maintained for each service component•Maintain Shift rotations and oversee seamless handovers to maintain service continuity •Do Risk identification and prepare mitigation or response plan •Responsible for management reporting on monthly basis – Internal and Customer•Act as first point of escalation for the service delivery; Lead the Delivery team from Basis point of view•Participate in customer calls, identify focus area and consult client in critical areas •Drives RCA Based approach as an integral part of the delivery•Review Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the customer•Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution •Sound understanding of SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools to manage incidents and service delivery•Drive continuous improvement in process or service delivery and driving adoption of AI based automation •Provide Customer pulse, publish SLA & KPI reports and provide performance insights to leadership and stakeholders What you bring   Education:•Bachelor’s degree in computer science, Engineering, Information Systems, or related fieldWork Experience and Mandatory Skills:•Excellent communication skills – verbal and written, for effective interaction with global stakeholders•Minimum 10+ years of SAP Basis experience in large-scale environments•In-depth knowledge of SAP Basis Administration including HANA DB, ABAP/Java stacks, and SAP landscape management •Expertise in handling teams of 10+ consultants catering to multiple customers•Knowledge about systems including ECC, S/4HANA, BW/4HANA, CRM applications •SAP Basis certification is mandatory •ITIL Certification shall be mandatory•service model•Proactive mindset with a focus on continuous improvement and innovation Meet your team   SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customer’s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.