International Voice Process

4 weeks ago

pune, India Market Expertise Full time

Job description (Market Research Analyst-International Voice Process)

Roles and Responsibilities:

Primarily will be involved in conducting research surveys through telephonic interviews globally and record the feedback with 100% accuracy

Conducting telephonic (CATI) and web based (CAWI) interviews with CXOs, Senior and Mid-Level executives across different geographies.

Understand business objectives to discover prospective client preferences.

Building Databases through various search engines like ZoomInfo, LinkedIn, Open Search, Google, Bloomberg, Hoovers etc.

Performing Market Research across industry verticals such as Information Technology, Financial Services, Retail, Manufacturing, Telecommunication, Health-care, Energy and Utilities, Pharmacy, Automobiles etc

Skills:

Excellent verbal and written communication

Using problem-solving skills to handle difficult or irate clients

A methodical approach to manage focus groups, carrying out interviews and conducting surveys over the phone

Ability to cope up with the fast-paced work.

Should be flexible and willing to learn and work as part of the team and organization

Must be able to work a flexible schedule

Open positions: 20

Designation: Market Research Analyst(Voice Process)

Employment Type: Full-Time

Job Location: Viman Nagar, Pune

Shift Timings: Rotational

Fixed Saturday & Sunday Weekly off

Industry Type: Market Research (Business to Business)

Education: Any Bachelors Degree


About Company - Market Expertise is a trusted and proficient B2B enterprise, with more than 10 years of expertise in the industry. Highly regarded for providing quality research, value-added and timely services on a global scale, we deliver projects in multiple languages in over 90 countries


Industry Type Analytics / KPO / Research

Department: Research

Employment Type: Full Time(Work From Office)

Education

UG : Any Graduate

PG : Any Postgraduate

Skills: Excellent English Communication, Primary Research, International Voice process

Must have: International BPO Experience, minimum 2 years

We are looking for a methodical Market Research Analyst to survey customer preferences and statistical data in order to support customers during their decision making process regarding product designs, prices and promotions. The successful market researcher will be able to analyze autonomously qualitative data, trends, strategies and competition aiming at increasing competitiveness.

  • Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations
  • Understand business objectives and design surveys to discover prospective customers preferences
  • Compile and analyze statistical data using modern and traditional methods to collect it
  • Perform valid and reliable market research SWOT analysis
  • Interpret data, formulate reports and make recommendations
  • Use online market research and catalogue findings to databases
  • Provide competitive analysis on various companies market offerings, identify market trends, pricing/business models, sales and methods of operation
  • Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct
  • Remain fully informed on market trends, other parties researches and implement best practices
  • Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations
  • Understand business objectives and design surveys to discover prospective customers preferences
  • Compile and analyze statistical data using modern and traditional methods to collect it
  • Perform valid and reliable market research SWOT analysis
  • Interpret data, formulate reports and make recommendations
  • Use online market research and catalogue findings to databases
  • Provide competitive analysis on various companies market offerings, identify market trends, pricing/business models, sales and methods of operation
  • Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct
  • Remain fully informed on market trends, other parties researches and implement best practices
  • Proven Market Research Analysis experience
  • Ability to interpret large amounts of data and to multi-task
  • Strong communication and presentation skills
  • Excellent knowledge of statistical packages (SPSS, SAS or similar), databases and MS Office
  • Search engines, web analytics and business research tools acumen
  • Familiarity with CRM programs
  • Adequate knowledge of data collection methods (polls, focus groups, surveys etc)
  • Working knowledge of data warehousing, modelling and mining
  • Strong analytical and critical thinking
  • BS degree in Statistics, Marketing or related field
  • Proven Market Research Analysis experience
  • Ability to interpret large amounts of data and to multi-task
  • Strong communication and presentation skills
  • Excellent knowledge of statistical packages (SPSS, SAS or similar), databases and MS Office
  • Search engines, web analytics and business research tools acumen
  • Familiarity with CRM programs
  • Adequate knowledge of data collection methods (polls, focus groups, surveys etc)
  • Working knowledge of data warehousing, modelling and mining
  • Strong analytical and critical thinking
  • BS degree in Statistics, Marketing or related field

  • International Voice Process

    4 weeks ago

    Pune, India Tech Mahindra Full time

    Tech Mahindra International BPO Voice process Job Role Type : Customer Care Executive Job Type : Full Time - NIGHT SHIFT - ROTATIONAL SHIFT Salary : 2LPA To 4LPA. Eligibility : 1 to 4 Years of experience in International Voice Process. Freshers with 6 months of experience in International BPO Voice Process. Excellent Fluency with English Communication...

  • Requirements for International Voice Process

    4 weeks ago

    Pune, India Turnaround International Full time

    **Opening for international voice process & Lead generation** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Weekoff )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits**: - **Good Communication skills Required**: - **Only two...

  • International Voice Process

    5 days ago

    Pune, India hirebloc Full time

    Job Description for International Voice Process: Title: Customer Support Executive (International Voice) **Responsibilities**: Provide excellent customer service through phone interactions with international clients. Address and resolve customer queries, concerns, and issues in a timely and professional manner. Ensure accurate and detailed documentation...

  • Vacancy for International Voice Process

    4 weeks ago

    Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Week off )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits for family**: - **Good Communication skills Required**: - **Over time pay...

  • Vacancy for International Voice Process

    6 days ago

    Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Week off )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits for family**: - **Good Communication skills Required**: - **Over time pay...

  • Requirements for International Voice Process

    4 weeks ago

    Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process & Lead generation** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Weekoff )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits**: - **Good Communication skills Required**: - **Only two...

  • International Voice Process

    4 weeks ago

    Pune, India ASHOKKUMAR Full time

    We have an immediate position for International Voice process Experience - above 6months Key skills: International Voice process, Excellent communication, Customer support Notice - immediate joiner preffered **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹100,000.00 - ₹250,000.00 per year **Benefits**: - Health insurance -...

  • Hire Hire !!!! for International Voice Process

    4 weeks ago

    Pune, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Exp -1-3 Shift -dayshift morning 7:00 to 4:30 ( work from office) Working days - Mon - Fri (morning shift ) **Qualifications**-10 th -- 12 th & above. **Location**: - Magarpatta - **Health insurance benefits**: - **Good Communication skills Required**: -...

  • International Voice Process

    7 days ago

    Pune, India Talenta Manpower Services Full time

    Greetings !! Hiring for Our **MNC **Client: International Non Voice / Voice Process Any Graduate/Under Graduate/Fresher/Experienced can apply **Salary**: 13k to 25k in hand Immediate Joiner **Work from Office** **Age limit - 18 TO 36** Misbah - 8669825074 **Job Types**: Full-time, Fresher **Salary**: ₹13,000.00 - ₹25,000.00 per...

  • International Voice Process

    4 weeks ago

    Pune, India HireBloc Full time

    HIRING ALERT. INTERNATIONAL VOICE PROCESS CUSTOMER SERVICE HAVING 1 YEAR EXPERIENCE IN INBOUND CALL. US SHIFT. WALKING INTERVIEW. PUNE LOCATION. INCENTIVE AND BONUS. FLUENT ENGLISH. **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Night shift Supplemental pay...

  • International Voice Process

    7 days ago

    Pune, India Digital Xpressions Full time

    Receive inbound calls and respond to customer inquiries (US international process) - Greet customers warmly and ascertain problem or reason for calling - Assist with placement of orders, refunds or exchanges - Warm calling to prospects - Communicate and co-ordinate with internal teams - Should have descent keyboard and mouse handling skills **Required...

  • Csa- International Voice Process

    4 weeks ago

    Pune, India ARA Resources Full time

    Pune, Maharashtra, India **About The Company**: ARA’s client is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. They are driven by the excitement of building technologies, inventing products, and providing services that change lives. They...

  • International Voice Caller

    6 days ago

    Pune, India Turnaround International Full time

    We require people who fluent communication in English language and willing to work in night shift. Handle inbound and outbound calls. Solving queries and inform the client about the various services and offers that we have. **Salary**: ₹18,000.00 - ₹35,000.00 per month Schedule: - Monday to Friday - Night shift Supplemental pay types: - Overtime...

  • Customer Support

    4 weeks ago

    Pune, India AM Infoweb Full time

    a) Minimum 1 year experience in International Voice b) Excellent Communication Skills. (Flaunting) d) Domestic Experience profiles need to have a domestic BPO/voice experience e) Immediately joiner only **Salary**: ₹10,361.27 - ₹30,748.60 per month Schedule: - Night shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: -...

  • Voice Process

    4 weeks ago

    Pune, Maharashtra, India 157 Industries Private Limited Full time

    Voice process - 1 year exp in international voice **Salary**: - will get hike on last drawn ctc location: - Viman nagar US rotational process with 2 rotational off One side transport provided and reimburse 1250/- for other side of the transport voice process Grad Exp Salary for freshers: - 25k in hand location: - Viman nagar US rotational...

  • International Voice Process

    4 weeks ago

    Pune, India Growinity Solutions Full time

    Location - Pune Profile - Customer service. (International voice) Work from office Salary - 2.5 to 5.5 LPA. Qualification - 12 pass. **Salary**: ₹250,000.00 - ₹550,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night shift Supplemental pay types: - Commission pay - Joining bonus - Overtime...

  • Voice Process

    6 days ago

    Pune, India Talenta Manpower Services Full time

    **Greetings** !! Hiring for Our **MNC** Client: International Non Voice / Voice Process Any Graduate/Under Graduate/Fresher/Experienced can apply **Salary**:10k to 30k **Immediate Joiner** Work from Office **Saurab Bansode-8380070328** **Salary**: ₹10,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance Schedule: - Evening shift -...

  • International Voice Process Executive

    4 weeks ago

    Shivaji Nagar, Pune, Maharashtra, India ideal crew technology Full time

    **Title: - ** International Voice Process Executive **Experience: - ** 1 Year **Location: - **Shivaji Nagar, Pune **Job Description: - ** Eligibility - Excellent English Communication is a must. **Requirements**: -   Prior experience in the Customer Service industry will be an added advantage. Customer Service, Customer Focus, Listening,...

  • International Customer Support

    4 days ago

    pune, India Dreamz Consultants Full time

    Designation : Associate - Customer Service (International Voice Process)Experience : 6 mothers to 04 yearsJob DescriptionWell-versed in English language with excellent verbal and written communication skillsExperience in International BPO for at least 6 monthsFlexible to work in early morning shifts ( Australian shift )

  • International Voice Process Executive

    4 weeks ago

    Pune, Maharashtra, India Two Brothers Organic farms Full time

    **Job Title: International Voice Process Executive** **Job Location: Hadapsar, Pune** **Job Overview**: We are seeking dynamic and customer-focused individuals to join our team as **International Voice Process Executives**. In this role, you will be responsible for handling inbound and outbound calls from customers across international markets. You will...