International Voice Process
1 month ago
Job Description for International Voice Process:
Title: Customer Support Executive (International Voice)
**Responsibilities**:
Provide excellent customer service through phone interactions with international clients.
Address and resolve customer queries, concerns, and issues in a timely and professional manner.
Ensure accurate and detailed documentation of customer interactions in the system.
Collaborate with cross-functional teams to resolve complex customer issues.
Meet and exceed performance metrics, including call handling and resolution targets.
Stay informed about product/service updates to effectively assist customers.
Follow established processes and procedures while identifying opportunities for process improvements.
Adhere to quality standards and compliance requirements during customer interactions.
**Requirements**:
Excellent verbal communication skills in English.
Previous experience in international voice-based customer support is preferred.
Strong problem-solving and interpersonal skills.
Ability to work in a fast-paced environment and adapt to changes.
Basic computer skills and familiarity with customer relationship management (CRM) tools.
Flexibility to work in rotational shifts, including weekends and holidays.
Customer-centric approach with a focus on providing a positive customer experience.
High school diploma; additional education or certifications are a plus.
**Salary**: ₹25,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- At least one year of experience in international voice process
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Pune, Maharashtra (required)
Ability to Relocate:
- Pune, Maharashtra: Relocate before starting work (required)
**Speak with the employer**
+91 7026417561
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