Associate Project Manager, Client services
4 weeks ago
Description
:
The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.
The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.
Essential Job Responsibilities
Correspond with the client on the project kick-off call led by project manager and document project timelines and workflows.
Ensure the entire project is running smoothly without any issues and risk to deadlines.
Proactively responding to client emails from multiple clients and acting on them within the timelines
Convert client requirements into operational work requests, monitor progress, and proactively provide updates to clients and project team stakeholders on deadlines.
Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
Obtain, examine, and prepare client data for Intake.
Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams.
Submit work requests to coordinate data ingestion and deliver reports to clients.
Coordinate with peer teams and clients for narrowing down search hit reports and promotion of data to review platform.
Assist in troubleshooting and resolving any client issues with delivered or hosted data.
Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR’s, creation and management of batch sets, reporting, creating, and delivering productions.
Correspond with the client to understand custom client needs and provide consultative solutions to meet their requirements.
Regular coordination with Project Manager and Team Lead to ensure the project is running smoothly and being delivered with the highest quality.
Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates.
Ensures continuity of client service between shifts by providing clear handoffs and client updates.
Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience.
Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
Preferred qualifications/ requirements/ skills
Bachelor's degree/equivalent practical experience in a corporate industry.
5+ years consulting, litigation support, paralegal or attorney experience with an eDiscovery Service provider or law firm, corporate legal departments.
Fully understands the eDiscovery market, as well as the EDRM and applies this knowledge to their day-to-day interactions.
Hands-on experience with working on Relativity and other document review/processing platforms. Industry qualifications such as Relativity Certified Administrator is a plus.
Demonstrated success in working on multiple simultaneous projects.
Exceptional oral and written communication skills that demonstrate a “white glove” approach to service.
Client relationship skills which include the ability to proactively manage client expectations is required. Experience of working with North America Clients directly is highly desirable and an added advantage.
Capacity to learn quickly and adapt to changing industry trends in eDiscovery.
Advanced abilities in MS Office suite.
Working Hours
Work Timings closely overlap with US Working Hours (6 PM – 3 AM IST Monday to Friday)
Available occasionally on weekends to coordinate business deadlines.
Please note: This is a Hyderabad, India based role.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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