Support Engineer

2 weeks ago


Delhi, India Next-Link Full time
Job Description
One of our important clients is currently looking for a Support Engineer for a 12-month contract in Brussels.
Please find the job description below:
Vos tâches :
✓ Le traitement de toutes les demandes ICT (téléphoniques, ticket attribué ou en ligne directe)
✓ Interventions sur place ou via les outils à distance dans le délai prescrit.
✓ Placement des nouvelles configurations + transfert des données et des paramètres des utilisateurs. ✓ Configuration des smartphones et des tablettes (mail for exchange, data transfer,...)
✓ Gestion des accounts et des droits d’accès
✓ Enregistrement des demandes dans le système de ticketing
✓ Demande ou clôture des connections au réseau (LAN, téléphonie)
✓ Offrir un soutien dans la gestion du stock et assetmanagement des biens informatiques
✓ Mettre le nouveau matériel en état de fonctionnement et transférer les données nécessaires à l’assetmanager
✓ Veiller aux besoins futurs.
✓ Partager les connaissances avec les collègues et se recycler en permanence.
✓ Support lors de l’élaboration des instructions et des manuels.
✓ Vous travaillerez à horaire fixe
✓ Vous vous déplacer sur les trois sites de l’atelier de traction de Schaerbeek (Forest, Schaerbeek, Bruxelles midi).
Requirements Compétences techniques
✓ Maîtrise de toutes les applications Office
✓ Bonne connaissance des hard- et software
✓ Bonne connaissance de Windows 7, Windows 10, Outlook 2010, O365, des imprimantes. ✓ Connaissance des outils d’accès à distance
✓ Connaissance de l’Active Directory et de TCP/IP
✓ Configuration des smartphones
Atouts
✓ Connaissance du système de ticketing ✓ Connaissance de Powershell
✓ Notions d’anglais et/ou néerlandais
Compétences comportementales
✓ Vous analysez les problèmes en profondeur et avec précision avant de proposer des solutions adéquates
✓ Vous êtes curieux et aimez apprendre de nouvelles techniques
✓ Vous savez écouter et êtes communicatif
✓ Vous êtes orienté solution et avez le sens de l’initiative.
✓ Vous êtes orienté client, intègre et agissez toujours dans l’intérêt de la société
✓ Vous êtes autonome mais travaillez aussi facilement en équipe et tenez compte des souhaits, idées et opinions d’autrui
If you are interested please send me your CV and I will contact you as soon as possible with further details.

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