Ishan Technologies
1 week ago
Responsibilities :
- Consult Business team for the technical requirements of the product and services for Unified Communication, Contact center services.
- Technical evaluation of the technology, OEM products, Solution Interop testing.
- Designing, planning of technical solution for the UC, CC services, provide HLD, LLD, Engineering plan documents.
- Conducting the upgrade, update validations in the lab for OEM software releases.
- Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, points of contact, dialling lists and rules, queue and other messaging, call recording services, email, chat, and other components of a customer call center platform build.
- Configuring 3rd party CRM system like SFDC, MS Dynamics, Freshdesk, customer's proprietary CRM, by building integration services (API, URL calls, etc.) to the platforms as part of the call center platform.
- Trouble-shooting problems during the configuration or go-live stages of client implementations.
Qualifications :
- Bachelor's degree in Electronics and Telecommunications, Computer Science, Information Technology.
- 8+ years of experience in Cisco Collaboration Services - Webex, Cisco PBX, Cisco UCCX, UCCE, HCS CC services , WebexCC.
- Strong expertise in understanding and troubleshooting of VOIP protocols - SIP, h.323.
- Having knowledge on the WebRTC.
- Experience in performing activities.
- UCCX, UCCE configurations.
- Configuration of DNs and Call Types.
- Installation of Cisco Call Manager, configure IPT extensions, features and integration with unity servers.
- Configure agents, Skill groups , IVR applications, UCCE Scripting.
- Configuration of campaign manager, Dialer solution.
- UCCE scripting.
- Create CUIC reports for contact center performance.
- Trouble shooting of SIP protocol using Wireshark and other tools.
- Strong expertise in Cisco Collaboration and Contact Center systems architecture, 3rdparty solutions integration with contact center platforms.
- Knowledge of 3rd party recording, Quality Monitoring solution,.
- Certifications for Cisco Collaboration Services, Solution architect certifications for public cloud technologies like AWS, GCP, Azure.
- Awareness of DOT Guidelines for OSP, regulatory framework and solution approached in compliance to DOT guidelines.
- Excellent skills in communications, presentation.
- Enthusiastic in exploring innovative ways of designing solution for customer requirements.
-
Ishan Technologies
6 hours ago
Mumbai, India Ishan Technologies Full timeAbout the job:Company Description:Ishan Technologies is a leading ICT group with a robust pan-India presence. We specialize in delivering customized IT and Telecom solutions to businesses across various sectors, including Retail, Enterprise, and Government Institutions. Our mission is to empower our clients to run their businesses efficiently and...
-
Ishan Technologies
1 month ago
Mumbai, India Ishan Technologies Full timeCompany Description. Ishan Technologies is a leading ICT group with a strong pan-India presence. We provide simplified technology solutions, reliable and secure network solutions, and customized IT and Telecom solutions for businesses in the Retail, Enterprise, and Government Institutions sectors. Our unique positioning and understanding of each...
-
Ishan Technologies
1 month ago
Mumbai, India Ishan Technologies Full timeCompany Description:- Ishan Technologies is a leading ICT group with a strong pan-India presence.- We provide simplified technology solutions, reliable and secure network solutions, and customized IT and Telecom solutions for businesses in the Retail, Enterprise, and Government Institutions sectors.- Our unique positioning and understanding of each...
-
Ishan Technologies
2 weeks ago
Mumbai, India Ishan Technologies Full timeCompany Description. Ishan Technologies is a leading ICT group with a strong pan-India presence. We provide simplified technology solutions, reliable and secure network solutions, and customized IT and Telecom solutions for businesses in the Retail, Enterprise, and Government Institutions sectors. Our unique positioning and understanding of each...
-
Inside Sales Representative
2 weeks ago
mumbai, India Ishan Technologies Full timeCompany DescriptionIshan Technologies is a leading ICT group with a robust pan-India presence. Wespecialize in delivering customized IT and Telecom solutions to businesses acrossvarious sectors, including Retail, Enterprise, and Government Institutions. Ourmission is to empower our clients to run their businesses efficiently andeffectively.Role OverviewAre...
-
Inside Sales Representative
2 weeks ago
Mumbai, India Ishan Technologies Full timeCompany Description Ishan Technologies is a leading ICT group with a robust pan-India presence. We specialize in delivering customized IT and Telecom solutions to businesses across various sectors, including Retail, Enterprise, and Government Institutions. Our mission is to empower our clients to run their businesses efficiently and effectively. Role...
-
Inside Sales Representative
2 weeks ago
Mumbai, India Ishan Technologies Full timeCompany DescriptionIshan Technologies is a leading ICT group with a robust pan-India presence. Wespecialize in delivering customized IT and Telecom solutions to businesses acrossvarious sectors, including Retail, Enterprise, and Government Institutions. Ourmission is to empower our clients to run their businesses efficiently andeffectively.Role OverviewAre...
-
Inside Sales Representative
2 weeks ago
Mumbai, India Ishan Technologies Full timeCompany DescriptionIshan Technologies is a leading ICT group with a robust pan-India presence. Wespecialize in delivering customized IT and Telecom solutions to businesses acrossvarious sectors, including Retail, Enterprise, and Government Institutions. Ourmission is to empower our clients to run their businesses efficiently andeffectively.Role OverviewAre...
-
(Apply Now) Inside Sales Representative
21 hours ago
Mumbai, Maharashtra, India Ishan Technologies Full timeCompany DescriptionIshan Technologies is a leading ICT group with a robust pan-India presence. Wespecialize in delivering customized IT and Telecom solutions to businesses acrossvarious sectors, including Retail, Enterprise, and Government Institutions. Ourmission is to empower our clients to run their businesses efficiently andeffectively.Role OverviewAre...
-
Ishan Technologies
2 days ago
Mumbai, India Ishan Technologies Full timeResponsibilities :- Consult Business team for the technical requirements of the product and services for Unified Communication, Contact center services.- Technical evaluation of the technology, OEM products, Solution Interop testing.- Designing, planning of technical solution for the UC, CC services, provide HLD, LLD, Engineering plan documents.- Conducting...
-
Ishan Technologies
19 hours ago
Mumbai, Maharashtra, India Ishan Technologies Full timeResponsibilities :- Consult Business team for the technical requirements of the product and services for Unified Communication, Contact center services.- Technical evaluation of the technology, OEM products, Solution Interop testing.- Designing, planning of technical solution for the UC, CC services, provide HLD, LLD, Engineering plan documents.- Conducting...
-
Assistant Manager
24 hours ago
Mumbai, Maharashtra, India Ishan Technologies Full timeAbout the job:Company Description:Ishan Technologies is a leading ICT group with a robust pan-India presence. We specialize in delivering customized IT and Telecom solutions to businesses across various sectors, including Retail, Enterprise, and Government Institutions. Our mission is to empower our clients to run their businesses efficiently and...
-
Manager - Customer Support
16 hours ago
Mumbai, Maharashtra, India Ishan Technologies Full timeCompany Description. Ishan Technologies is a leading ICT group with a strong pan-India presence. We provide simplified technology solutions, reliable and secure network solutions, and customized IT and Telecom solutions for businesses in the Retail, Enterprise, and Government Institutions sectors. Our unique positioning and understanding of each business's...
-
Inside Sales Representative
16 hours ago
Mumbai, Maharashtra, India Ishan Technologies Full timeCompany DescriptionIshan Technologies is a leading ICT group with a robust pan-India presence. Wespecialize in delivering customized IT and Telecom solutions to businesses acrossvarious sectors, including Retail, Enterprise, and Government Institutions. Ourmission is to empower our clients to run their businesses efficiently andeffectively.Role OverviewAre...
-
Collaboration Manager
18 hours ago
Mumbai, Maharashtra, India Ishan Technologies Full timeResponsibilities : Consult Business team for the technical requirements of the product and services for Unified Communication, Contact center services. Technical evaluation of the technology, OEM products, Solution Interop testing. Designing, planning of technical solution for the UC, CC services, provide HLD, LLD, Engineering plan documents. Conducting the...