Communications and Network Engineer
4 weeks ago
Essential FunctionsProvide technical support for voice and data business products provided by CBTS including but not limited to incident management, task management, change management, and proactive platform stability monitoring (40%)Document work updates in a company-provided ticketing system until resolution is complete and ticket is resolved (20%)Provide recommendations to be considered in developing the Technology roadmap. (10%)Collaborate closely with Enterprise Architects, Security, and IT staff to drive company objectives (10%)Create Documents and Presentations (10%)Serve as the Escalation Manager for internal and external stakeholders including facilitation of and/or participation in declared P1s/Major Incidents (5%)Collaborate with the assigned Service Delivery Manager, internal stakeholders, and vendors to fulfill any RCA/RFO requests. (5%)Other duties as assigned
Education· Four years of College resulting in a Bachelor's Degree or equivalent
Certifications, Accreditations, LicensesITIL Foundations Certification RequiredNet+ Required – CCENT PreferredCisco CCNA Certification RequiredCisco CCNP or vendor specific Professional Level RequiredCisco CMNA Certification RequiredJunos JNCIA PreferredVeloCloud SDWAN Troubleshooting Certification RequiredWebEx and Microsoft Teams experience RequiredSIP School Certification SSCA PreferredSecurity Certifications a plusF5 Certification a plus
Experience7+ years of experience in a Service Desk and/or Technical Support environment7+ years of experience in VoIP and Network Engineering in a Managed Service Provider or similar workspace
Special Knowledge, Skills, and AbilitiesExperience in Data Center and Enterprise Routing and Switching is required.Ability to troubleshoot large enterprise networksExperience supporting network security devices (IPS/IDS, Firewalls, Load balancers) and Encryption devices.Proven experience working with Network Management and Analysis tools.Experience with providing technical input on the VoIP and Networking needs of all software and hardware used in the customers environment.Experience with network topology modeling analysis.Experience working with VoIP NetworkingExperience working with Cloud Networking.Experience with Cisco Broadworks, Cisco Meraki, VMware, Palo Alto, SASE, and any other SDWAN vendor.Experience with Azure, AWS and/or GCP a plus.Excellent written and oral communication skillsAbility to think technically then translate into clear verbal and written communication for technical and non-technical audiences.Ability to provide the client with guidance and vision about their solutions.Excellent customer service and conflict resolution skillsSolid understanding of Information Technology and computing systemsSolid networking fundamentalsFamiliar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePointFamiliar with ServiceNow Management SystemDemonstrated a desire for self-directed education regarding IP, Networking, and VOIP technologies.Ability to help others while meeting individual performance goalsAbility to work remotely.
Interested candidates share your resume @
Work Experience:2 to 9 years
Job Location : Chennai
Shift time : Rotational shift
Candidates with short notice or immediate joiners preferred. Interested candidates share your resume @
Thanks,GeethaSenior Technical
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