Head of Technical Services
3 days ago
As one of China's top 5 string inverter manufacturers, we specialize in the R&D, production, and sales of a wide range of inverters, including grid-tied inverters (1kW-255kW) and hybrid inverters (3kW-20kW), energy storage systems and EV charging.
Position: Service Manager
Experience: 12-18 Years
Location: PAN INDIA(preferred)
Education: B.E Electrical or Electronics preferabally with MBA
Industry Type: Solar/ Power/Energy
Functional Area: Service, Technical Support
Job Description
Candidate will be responsible for:-
* After sales service support to customers
* Handling customer queries for resolution
* Handling service spares requireements and service inventory management
* Responsible for service in complete region for all assigned product category
* Support for updation of complaints data & forecast for spares
* Provide full support for data management & back-end operations
* Coordinate with back-end / commercial departments for meeting service repalcement delivery timelines
* Payment followup & collection for service sales
* Upkeeping of all service records
* Updating weekly & monthly reports
* Interface with customers for escalations related to service related matters.
* Carry out any other duty assigned by the management from time to time
* Collecting & analysing competitor information data
* Team handling & mentoring capabilties
Desired Candidate Profile:
1) Candidate should be at least a graduate having minimum 6-8 years experience in after sales of Solar / Energy / Power products.
2) Candidate should have knowledge of Power Products Like:-
• UPS
• Inverters
• Solar Batteries
• Solar Panels
3) Excellent Communication Skills.
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