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Network Engineer

4 months ago

ahmedabad, India iConsultera Full time
Job Title: Network Engineer
Location: Ahmedabad, Gujrat
Timing: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift)
Job Description
To manage and own support tickets in relation to existing customer services.
To work closely with the 3rd-level engineers who provide an internal escalation point.
Responsibilities
Troubleshooting customer technical faults and driving fault resolution
Regular communication verbally and written with existing customers
Take ownership and effectively manage support tickets including incidents and changes requests
Documentation of customer solutions – OSS System, Visio documentation, technical summary write up.
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Required Experience
Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
Excellent verbal and written communication skills with a professional phone manner
Flexible approach to work with the ability to work effectively under pressure
Ability to work in a team with little supervision using own initiative
Strong customer service focus
Responsible and willing to take ownership
Eager to learn and develop technical skills
Positive and professional attitude
Desirable Experience
CCNA, CCNP and/or JNCIS certified
Experience with Unix based operating systems
Programming and scripting experience (python, bash scripting)
Juniper platform configuration experience is ideal, SRX and EX series
Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
Experience with Alcatel SR & ESS
Experience with using networking test tools such as Wireshark.
Required Technical Skill
Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
Wireless; Cisco, Meraki, Aruba
Security; Palo Alto, Prisma, Fortinet, Cisco ASA
SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
Cisco NAC ISE, SD-A/DNAC, DOT1x
Cisco Nexus 7xxx, 5xxx, 2xxx series .