International Voice Process Executive

3 days ago

Kanpur, India HCLTech Full time

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.Designation: Customer SupportProcess: Inbound Calling. * No sales or upselling or cross selling.Experience: 1 to 6 Yrs in Voice processShift: Rotational Shift and rotational Off*Candidates should be within 35 Kms from office location*Work Location: HCLTech - Noida Sector 144Interested candidates can share their resume and the below details to Subject of the Email : International voice Process - NoidaFull name as 10th Marksheet :Mobile Number:Email Id:Total Experience:Relevant Years of experience:International Client Experience(Y/N):Current CTC:Expected CTC:Okay with rotational shift and Offs (Y/N):Ready to work from office (Y/N):Notice Period: Immediate JoinerCurrent Location:Having all Offer & relieving documents of previous companies:Ex-employee of HCL (Y/N): IF yes, please share your SAP ID :Please find the JD below.ResponsibilitiesResponding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needsResponding to queries regarding our products, services, data and client accountsManaging multiple client queries at onceUtilizing workflow tools to manage your own workloadContributing to the achievement of team targets including service levels and quality measuresMaintain accurate records of customer communication and discussions using the appropriate internal system/sUtilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right timeSupporting or seeking support from other internal teams to ensure clients queries are answered and resolvedEnsure that good client / consumer outcomes are at the center of all operational activity and decision makingDeliver great clients and consumers service and seek to exceed client / consumer expectationMandatory qualifications:Excellent communication skills both verbal and written Mandatory.A problem solving mind-set.The ability to multi taskAble to work well as an individual and as part of a teamMinimum 12th is mandatory.Perks:Cab facility is Available (Home pickup & Drop)5 Days working

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