Systems Administrator

7 days ago

Pune, India Gemscap Global Analyst PVT LTD Full time

Job Summary:

We are looking for a proactive and detail-oriented System Administrator to provide Level 1 IT support across desktops, laptops, peripherals, and basic network troubleshooting. The ideal candidate should have hands-on experience with Windows environments, basic Active Directory tasks, and the ability to resolve end-user issues efficiently.

Key Responsibilities:

 Provide Level 1 support for desktop, laptop, and peripheral issues (printers, scanners, monitors, etc.)

 Perform hardware troubleshooting and replace faulty components (RAM, HDD, keyboards, etc.)

 Install, configure, and support Windows OS, MS Office, and business applications

 Manage and track incidents, service requests, and escalations using communication platforms

 Troubleshoot basic network connectivity issues (LAN, Wi-Fi, IP conflicts)

 Support and maintain user accounts in Active Directory (account creation, password resets, account lockouts)

 Assist with new user setup, system configuration, and software installations

 Escalate unresolved technical issues to L2/L3 support or relevant teams

 Maintain accurate documentation of incidents, solutions, and asset records

 Ensure compliance with IT policies, security protocols, and SOPs

Key Requirements:

 1–2 years of experience in IT support/System Administration (Level 1)

 Strong knowledge of Windows OS, MS Office, and hardware troubleshooting

 Basic knowledge of Active Directory & Networking

 Good communication and problem-solving skills

 Ability to work independently and in a team environment

 Male candidates only (due to role requirements)

Preferred Skills:

 Exposure to ticketing tools/communication platforms for incident management

 Knowledge of IT asset management and documentation practices

 Awareness of IT security best practices

Job Type: Full-time

Pay: ₹400, ₹600,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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