Software Support Engineer

3 weeks ago


Ahmedabad, India Synoverge Technologies Pvt. Ltd. Full time
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers end customer. you will diagnose and troubleshoot software problems and help our customers on resolution of their problem.Technical Support Engineer responsibilities include resolving technical application issues, debugging the application flow, explain the proper flow to our end client & configuring the system. You will contact clients via phone and/or provide clear, written instructions and technical manuals on the problem raised by end customer.To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.ResponsibilitiesResearch and identify solutions to software issuesDiagnose and troubleshoot technical issuesAsk customers targeted questions to quickly understand the root of the problemTrack issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teamsProvide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clientsRequirements and skillsProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Freshers can also applyGood understanding of General Insurance productAbility to diagnose and troubleshoot basic technical issuesExcellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbal

  • ahmedabad, India BrillBrains Technolabs Full time

    Job Description for Software Support Engineer Position : Software Support Engineer - Garment SoftwareJob Summary: BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are committed to empowering our clients with cutting-edge technology and exceptional support...


  • Ahmedabad, India BrillBrains Technolabs Full time

    Job Description for Software Support EngineerPosition : Software Support Engineer - Garment SoftwareJob Summary:BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are committed to empowering our clients with cutting-edge technology and exceptional support to...


  • Ahmedabad, Gujarat, India BrillBrains Technolabs Full time

    Job Description for Software Support EngineerPosition : Software Support Engineer - Garment SoftwareJob Summary:BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are committed to empowering our clients with cutting-edge technology and exceptional support to...


  • Ahmedabad, India BrillBrains Technolabs Full time

    Job Description for Software Support Engineer Position : Software Support Engineer - Garment SoftwareJob Summary: BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are committed to empowering our clients with cutting-edge technology and exceptional support...


  • ahmedabad, India MyCityAhmedabad Full time

    Candidate should be BE Comp. / BE IT / M.Sc. IT / BCA / MCA and having minimum 6 month to 2 years of experience in same field. Job profile : Software support and Implementation. Should have skills and knowledge of .Net, SQL,Crystal Report & Ms Access. Freshers or experienced shall apply. Job timing : 10AM to 6PM. ...

  • Software Support

    4 weeks ago


    Ahmedabad, India Spectra Technovision (India) Pvt. Ltd. Full time

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area...

  • Software Support

    4 weeks ago


    Ahmedabad, India Spectra Technovision (India) Pvt. Ltd. Full time

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area...


  • Ahmedabad, India RGTS SOFTWARE INC Full time

    RGTS Software is looking for enthusiastic Telecallers (Customer Support Executives) to join our team. As a Telecaller, you will be responsible for providing excellent customer support and assistance. You will engage with customers over the phone to address their queries, resolve issues, and promote our software products. **Key Responsibilities**: - Make...


  • Ahmedabad, India Positiwise Software Full time

    Start a new chapter of your professional journey and carve a path to success by learning from experts, networking with clients across globe and working in a culture of collaboration. Customer Support Representative Customer Support Executive with 2-5 years experience in Customer Support and having excellent command over English **Years of Experience**: 2...


  • Ahmedabad, India Dotcad Full time

    Company DescriptionDotcad is a technology solutions provider (system integrator) located in Ahmedabad. We have built a reputation for expertise, experience, and technological alliances in virtualization, mobility, networking, application delivery, and data center technologies. We work closely with industry leaders to create agile and flexible IT environments...


  • Ahmedabad, India Dotcad Full time

    Company DescriptionDotcad is a technology solutions provider (system integrator) located in Ahmedabad. We have built a reputation for expertise, experience, and technological alliances in virtualization, mobility, networking, application delivery, and data center technologies. We work closely with industry leaders to create agile and flexible IT environments...


  • ahmedabad, India CrystalVoxx Ltd. Full time

    We have a requirement of Software Tech Support Executive with Exp. 0-1yrs in night shift for support at Ahmedabad location. Software Tech Support Executive with Exp. 0-1yrs in night shift Job Description: Provide technical telephone support  Assist in implementations of company software product Perform training of company software products to clients...

  • IT Support Executive

    4 weeks ago


    ahmedabad, India White Force Full time

    Job Description: Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software...

  • Software Engineer

    3 weeks ago


    Ahmedabad, India Qatar Duty Free Full time

    About the roleIn this role, you will serve as a technical developer pushing technologies to the limits. Work with our cross-technical teams to design and build the next generation applications keeping a mobile first approach where business so demands while adhering to standard coding practicesKey responsibilities• Develop high quality and reliable code...


  • Ahmedabad, India Crest Data Systems Full time

    Job Description:We are looking for software engineers to join our engineering team in Ahmedabad. The primary responsibility will be to help design and develop Enterprise Software for our Global Fortune 500 clients in Data Analytics, Security and Cloud segments. The job requires expertise on Core & Advanced Python with experience in developing REST API using...

  • Software Engineer

    4 days ago


    Ahmedabad, India Vedlogic Solutions Pvt. Ltd. Full time

    Company OverviewVedlogic Solutions Pvt. Ltd. is an established software development company offering services across multiple domains. With a strong presence in North America, Europe, and India, the company has acquired 100+ global customers. As a Microsoft Certified Gold Partner, Vedlogic provides end-to-end professional services for digital transformations...

  • Software Engineer

    2 days ago


    Ahmedabad, India Vedlogic Solutions Pvt. Ltd. Full time

    Company Overview Vedlogic Solutions Pvt. Ltd. is an established software development company offering services across multiple domains. With a strong presence in North America, Europe, and India, the company has acquired 100+ global customers. As a Microsoft Certified Gold Partner, Vedlogic provides end-to-end professional services for digital...


  • Ahmedabad, India CrystalVoxx Ltd. Full time

    We have a requirement of Software Tech Support Executive with Exp. 0-1yrs in night shift for support at Ahmedabad location.Software Tech Support Executive with Exp. 0-1yrs in night shiftJob Description:Provide technical telephone support Assist in implementations of company software productPerform training of company software products to clientsShould be...

  • Software Engineer

    3 weeks ago


    Ahmedabad, India Qatar Duty Free Full time

    About the role In this role, you will serve as a technical developer pushing technologies to the limits. Work with our cross-technical teams to design and build the next generation applications keeping a mobile first approach where business so demands while adhering to standard coding practices Key responsibilities • Develop high quality and...

  • Software Engineer

    3 weeks ago


    ahmedabad, India Qatar Duty Free Full time

    About the role In this role, you will serve as a technical developer pushing technologies to the limits. Work with our cross-technical teams to design and build the next generation applications keeping a mobile first approach where business so demands while adhering to standard coding practices Key responsibilities • Develop high quality and...