Senior Resolution Coordinator

3 days ago

Chennai, India Walmart Global Tech Full time
Role : Senior Resolution CoordinatorExperience: 1 Year to 3 Years in Customer Care / Relevant DomainInterview Date : 20th and 21st November 2024Contact Person: Pradeep KumarInterview Time – 08.30 AM to 10.30 AM ( Have to be in office between the timings )Walk - in Location – Walmart Global Tech, 3rd floor, Tower -B, Cactus , TECCI Park, 173,Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu – 600119

What you'll do:As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

What you'll bring:1 Year - 3 years of relevant Customer Service experienceExcellent written and verbal communication skillsAble to interact professionally with customers.Ability to manage multiple tasks simultaneously.Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer CareIn this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.Adhere to quality, compliance guidelines and SLA’sMust type a minimum of 25 WPMProficient with Microsoft Office programs (Outlook, Word)Successful completion of mandatory trainingShould be flexible work in a 24/7 work environment with rotating weekly time off.Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.Any graduation

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