Senior Resolution Coordinator

1 week ago

Chennai, India Walmart Global Tech Full time
  • Role : Senior Resolution Coordinator
  • Experience: 1 Year to 3 Years in Customer Care / Relevant Domain
  • Interview Date : 16th November 2024
  • Contact Person: Pradeep Kumar
  • Interview Time – 08.30 AM to 10.30 AM ( Have to be in office between the timings )
  • Walk - in Location – Walmart Global Tech, 3rd floor, Tower -B, Cactus , TECCI Park, 173,

Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu – 600119


What you'll do:

  • As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
  • All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
  • To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.



What you'll bring:

  • 1 Year - 3 years of relevant Customer Service experience
  • Excellent written and verbal communication skills
  • Able to interact professionally with customers.
  • Ability to manage multiple tasks simultaneously.
  • Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
  • In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
  • Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
  • Adhere to quality, compliance guidelines and SLA’s
  • Must type a minimum of 25 WPM
  • Proficient with Microsoft Office programs (Outlook, Word)
  • Successful completion of mandatory training
  • Should be flexible work in a 24/7 work environment with rotating weekly time off.
  • Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
  • Any graduation

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