Travel Counsellor

10 hours ago

Gurugram, India EaseMyTrip Full time

About the Role

As an EMTRoyale Consultant, you will be an integral member of the team responsible for designing luxurious, bespoke travel experiences for high net worth individuals (HNIs). This role demands a thorough knowledge of upscale travel destinations, a keen understanding of the unique needs of affluent travelers, and a commitment to providing exceptional travel advice and service. The EMTRoyale Consultant embodies our values of Creativity, Curiosity, Customer Focus, and Continuous Improvement, driving innovative solutions that meet the elevated expectations of our discerning clients.

Role & responsibilities:

  1. Tailored Travel Planning: Design customized travel itineraries based on individual client profiles, preferences, and luxury standards.
  2. Destination Expertise: Maintain in-depth knowledge of a wide range of exclusive destinations and upscale travel experiences worldwide.
  3. Client Relationship Management: Establish and nurture long-term relationships with high net worth clients, ensuring high satisfaction and repeat business.
  4. Travel Research and Recommendations: Conduct detailed research to stay updated on luxury travel trends, destination insights, and exclusive offerings.
  5. Responsive Communication: Offer prompt and thorough communication with clients, including scheduled calls to discuss travel plans and updates.
  6. Problem Solving and Adaptability: Address and resolve any travel-related issues that arise, ensuring a seamless experience for the client.
  7. Sales and Negotiation: Utilize exceptional sales skills to promote high-end travel packages and secure bookings while meeting the client's needs and expectations.
  8. Marketing Insight: Collaborate with marketing teams to create enticing promotional materials specific to luxury travel experiences.
  9. Feedback and Improvement: Gather client feedback to refine and enhance the travel offerings and service delivery continuously.
  10. Professional Development: Stay informed about the global travel industry's trends and dynamics, particularly in the luxury segment, through ongoing education and professional growth.

Preferred candidate profile:

  1. Experience: Minimum of 5-10 years in client-facing roles, preferably in the luxury travel sector.
  2. Educational Qualification: Bachelors degree in travel, tourism, business, or a related field.
  3. Luxury Travel Knowledge: Extensive knowledge of luxury travel markets and the unique requirements of high net worth individuals.
  4. Communication Skills: Excellent verbal and written communication skills to interact effectively with affluent clients and stakeholders.
  5. Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with clients, vendors, and team members.
  6. Analytical Abilities: Proficient in assessing client needs, market trends, and designing appropriate travel solutions.
  7. Technological Proficiency: Good command over Microsoft Office applications, especially PowerPoint and Excel, and familiar with CRM software.
  8. Sales Expertise: Demonstrated ability in sales, negotiation, and closing high-value deals in the luxury travel market.
  9. Cultural Sensitivity: Ability to understand and cater to the diverse cultural preferences and expectations of international high net worth travelers.
  10. Personal Traits: Creative, curious, customer-focused, and continuously striving for improvement.

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