IT Manager/Infrastructure Manager

3 weeks ago

Bengaluru, India HL Klemove Full time

Role & responsibilities

  • Oversee daily operations of IT infrastructure including servers, network devices, and storage systems
  • Monitor Leased Internet lines and WAN links
  • Manage Palo Alto firewall configurations and implement strong network security protocols
  • Coordinate and prioritize infrastructure projects such as upgrades, migrations and hardware/software rollouts
  • Apply timely OS patches, firmware upgrades, and software updates to all devices
  • Conduct system health checks, performance tuning, and validate backups
  • Troubleshoot and resolve complex hardware and software issues
  • Manage IT service desk performance, SLAs, escalations and root cause analysis of recurring issues
  • Define standard procedures and track resolution times through SLAs
  • Deliver IT training and awareness sessions to staff
  • Maintain records of all IT assets and ensure software license compliance
  • Perform software audits to minimize risks and optimize usage
  • Administer endpoint security systems and antivirus renewals
  • Coordinate with vendors for maintenance of smart racks, UPS, and hardware repairs
  • Lead vendor negotiations and finalize procurement for IT assets and accessories
  • Develop and manage CAPEX and OPEX budgets based on IT infrastructure needs
  • Define IT policies covering security, access control, and best practices
  • Conduct IT audits and risk assessments to ensure organizational security
  • Lead and manage a team of infrastructure engineers, system administrators and support analysts
  • Ensure availability, reliability and security of IT infrastructure (on-premises and/or cloud)
  • Coordinate and prioritize infrastructure projects such as upgrades, migrations and hardware/software rollouts
  • Collaborate with other departments to align IT services with business needs and drive service improvements
  • Manage vendor relationships and service contracts for hardware, software and managed services

Preferred candidate profile

  • Oversee IT security using Palo Alto firewalls and SentinelOne endpoint protection
  • Administer Windows Server, Active Directory, DNS, DHCP, Exchange, and Linux environments
  • Lead storage management including RAID, backups, replication and disaster recovery
  • Supervise CCTV, NVR/DVR systems and biometric access control (Cosec Matrix)
  • Perform hardware troubleshooting, performance tuning and provide remote support
  • Managing IT procurement and annual budgeting and reporting
  • Collaborate with global IT teams on infrastructure projects and strategy

Intrested candidates can share the CV to along with the following details

Total experience

Relevant experience

Current CTC

Expected CTC

Notice period

Current location

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