Aftermarket Services and Warranty Lead _ Manufacturing Domain Consulting

2 weeks ago

Bengaluru, India Allime Tech Solutions Private Limited Full time

Title: Aftermarket Services and Warranty Lead Manufacturing Domain Consulting Skills: SME for field service, warranty management, service, and repair activities./ OEM warranty management or aftersales function for industrial manufacturing or engineered products. Experience: 5 - 13 Yrs Qualification: BE / Btech / ME / Mtech, MCA,Msc. Notice Period: Any Job Description: Aftermarket Services and Warranty Lead Manufacturing Domain Consulting This role serves as an SME for field service, warranty management, service, and repair activities. Role Level : Senior or Lead Consultant Key responsibilities Engage CIO/CDO/Commercial IT leadership to define and develop world-class support and service solutions for customers Understanding of global aftermarkets and warranty challenges and trends. Conduct workshop and provide SME inputs on leading aftermarket service strategies. Deep understanding of warranty claims processing and handling of customer complaints. Understanding of repair and replacement processes for defect. Generate documentation and functional document to advise internal stakeholders of aftermarket process related inputs Experience across any one of the solutions Salesforce CRM, ServiceNow, SAP warranty management, Dynamics 365 Strong ability to drive first principles and system thinking to client conversations. Provide domain knowledge on inputs to help track warranty spend and performance Preferred Skills Experience in aftermarket services or warranty management. Required Qualification Bachelor's or master's degree in computer Sc, Mechanical, Business Management Minimum 8-year experience with minimum 3 years in OEM warranty management or aftersales function for industrial manufacturing or engineered products. Prior implementation on customer relationship management (CRM) software or business warranty systems Proven track record of managing aftersales or warranty function Good communication skills and consulting acumen. Please DO NOT apply if your profile does not meet the job description or required qualifications. Irrelevant applications will not be considered. Share this opportunity to help it reach more job seekers Allime Tech Solutions Pvt. Ltd. All rights reserved. About Us At Allime Tech Solutions, we believe in empowering innovation through technology. Our mission is to connect talent with opportunity, creating a future where everyone can thrive. Driven by integrity and excellence, we are committed to providing tailored solutions for our clients.

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